John Horton
Indianapolis,IN
Summary
Driven leader with proven success at Detroit Reman, enhancing team productivity by over 30% through effective conflict resolution and performance coaching. Expert in streamlining workflows and fostering teamwork and collaboration. Skilled in problem-solving and forklift operation, ensuring high-quality service delivery and team motivation. Multi-tasking Team Leader well-known for executing successful, new [Type] initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Leader
Detroit Reman
2015.11 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Evaluated staff performance and provided coaching to address inefficiencies.
Manager
McDonald's
2010.06 - 2015.10
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Finger Academy
Chicago, IL06.1997
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Check-Ins
- Forklift Operator
Certification
OSHA 10-Hour Safety
First-Aid Certification
Timeline
Team Leader
Detroit Reman
2015.11 - Current
Manager
McDonald's
2010.06 - 2015.10
High School Diploma -
Finger Academy
OSHA 10-Hour Safety
First-Aid Certification
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