Damion Prak
Riverside,CA
Summary
Adept PC Technician and proven leader, I excelled at Target by enhancing team performance and ensuring top-notch service. Skilled in software updates and fostering professional growth, I successfully optimized network configurations and mentored staff, significantly improving operational efficiency without compromising quality.Currently Working at Jack In The Box as a top of the line Team Leader. Managing a staff to ensure business is ran effectively and efficiently.
Overview
8
8
years of professional experience
Work History
PC Technician
Personal Business
03.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
Team Leader
Jack in the Box
03.2017 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Manager
Target
04.2016 - 03.2017
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate Of Applied Business - Computer And Information Sciences
Moreno Valley College
Moreno Valley, CA03.2016
Skills
- Software Installation
- Software Updates
- Performance Optimization
- Network configuration
- Virus Removal
- System diagnostics
Timeline
PC Technician
Personal Business
03.2023 - Current
Team Leader
Jack in the Box
03.2017 - Current
Manager
Target
04.2016 - 03.2017
Associate Of Applied Business - Computer And Information Sciences
Moreno Valley College
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