DAMION RASHAD LEWIS
Houston
Summary
Dynamic and results-driven Customer Support Specialist with over five years of experience seeking a leadership role within a progressive organization. Proven ability to leverage strong leadership skills and a commitment to excellence in fostering team success. Eager to contribute to a collaborative environment that values dedication and innovation, driving customer satisfaction and operational efficiency. Passionate about empowering teams to achieve goals while maintaining high standards of service excellence.
Overview
10
10
years of professional experience
Work History
Fitness Coordinator
LA Fitness Sports Club
Dallas, TX
07.2025 - 03.2026
- Developed and implemented fitness programs tailored to diverse member needs.
- Led team training sessions to enhance service quality and operational efficiency.
- Coordinated special events and workshops to boost member engagement and retention.
- Monitored gym equipment maintenance schedules ensuring safety compliance standards were met.
- Collaborated with management to optimize scheduling systems for classes and personal training sessions.
- Implemented innovative marketing strategies that resulted in increased brand awareness and member acquisition rates.
- Conducted regular facility maintenance checks, ensuring a safe and clean environment for all gym users.
- Analyzed member feedback to refine services and improve overall experience.
- Mentored new staff on operational procedures and customer service excellence.
CARE COORDINATOR
TEXAS ONCOLOGY
06.2024 - 11.2024
- Actively listened to customers to provide accurate information regarding services and provider details while resolving any customer complaints or concerns.
- Coordinated care plans to ensure seamless patient treatment across multidisciplinary teams.
- Facilitated communication between patients, providers, and insurance companies for optimal care delivery.
- Documented customer interactions and recorded details of inquiries, comments, and complaints.
- Worked collaboratively with customers and providers to schedule and confirm appointments.
- Managed time effectively and prioritized tasks to meet service level metrics, both individually and as a team.
- Attended, completed, and demonstrated competency in all required HIPAA Training offered by the company.
CUSTOMER ENGAGEMENT REPRESENTATIVE
CARENINGTON INTERNATIONAL
08.2023 - 02.2024
- Managed a high-volume call center, consistently meeting or exceeding service level agreements and achieving customer satisfaction.
- Solely responsible for managing and creating content for ongoing provider communications and special communications.
- Served as an escalation point for network related concerns for both clients and network providers.
- Actively participated in and hosted ongoing team meetings.
- Worked collaboratively with other Network Development teams to resolve provider inquiries.
- Worked directly with clients to receive, interpret, and input data into Carelynx system.
- Attended, completed, and demonstrated competency in all required HIPAA Training offered by the company.
DUAL CUSTOMER SERVICE REPRESENTATIVE
MAXIMUS HEALTH SERVICES
08.2019 - 07.2022
- Implemented strategies in a high-volume call center to maintain compliance with service level agreements while fostering positive customer experiences.
- Worked with customers to access government sponsored programs and receive program services such as Medicare and Medicaid.
- Interacted with program participants on a regular, daily basis via phone and email.
- Work directly with clients to receive, interpret, and input data.
- Served in a lead capacity to coordinate and direct the work of lower-level staff, mentored, and advised them, on handling complex or escalated issues.
- Assisted customers in multiple phases of the case management process, ranging from enrollment through the awarding of benefits and services.
- Worked with customers to meet and achieve program goals and maintain program services and eligibility.
- Assisted customers with acquiring services which facilitate program goals (e.g., educational and/or vocational training, medical, childcare, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
- Followed up with customers to ensure their needs were met, questions and concerns are resolved.
- Refined and implemented complaint resolution strategies to improve customer experience.
SALES TEAM LEAD
DILLARDS
09.2018 - 12.2020
- Ensured high levels of customer satisfaction through excellent sales services by welcoming customers, assessing the customer’s needs, and aiding with information on product features.
- Followed and achieved department’s sales goals on a monthly, quarterly, and yearly basis.
- Remained knowledgeable on products offered and discussed available options.
- Trained, communicated, and monitored the team's productivity and service goals, while also monitoring the associate’s productivity and service levels, and provide on-going feedback.
- Suggested ways to improve sales (e.g. planning marketing activities, changing the store’s design)
GENERAL MERCHANDISE REPRESENTATIVE
TARGET
08.2016 - 09.2018
- Created a welcoming experience by authentically greeting all guests.
- Observed to quickly understand whether a guest needs assistance or wants to interact. Followed body language and verbal clues to tailor the approach.
- Engaged with guests in a genuine way, which included asking questions to better understand their specific needs.
- Was knowledgeable about the tools, products, and services available in the total store, and specific to my area, to solve issues for the guest and improve their experience.
- Thanked the guest in a genuine way and let them know how happy we were they chose to shop at Target.
- Became an expert and dedicated owner of select GM areas to ensure sales floor were zoned, in stock and accurately signed for guests.
- Supported guest services such as back-up cashier, order pick up (OPU) and drive up (DU) and maintain a compliance culture while executing those duties, such as federal, state, and local alcohol laws.
- All other duties based on business needs.
- Trained and mentored new team members on operational standards and customer service best practices.
CUSTOMER EXPERIENCE SUPERVISOR
MARSHALLS
05.2016 - 08.2018
- Created a positive internal and external customer experience.
- Promoted a culture of honesty and integrity, while maintaining confidentiality.
- Acted as Manager on Duty in adherence with company policy and procedure.
- Ensured store team performed tasks and daily activities in accordance with store plan; prioritized as needed.
- Addressed immediate customer service issues and provided appropriate coaching to associates.
- Exercised discretion regarding customer service policies to satisfy customers.
- Maintained accurate associate coverage in service areas for a positive customer experience.
- Ensured associates adhere to all operational procedures including opening/closing procedures are executed in accordance with company guidelines.
- Communicated accurately and effectively with management and associates when setting and addressing priorities; provided periodic progress updates.
- Provided continuous feedback, recognition and coaching to associates.
- Partnered with management on associate training needs to increase.
- Supported and participated in store shrink reduction goals and programs while also promoting safety awareness and supports maintenance of a risk-free environment.
- Performs other duties as assigned.
Education
High School Diploma -
Columbus High School
Columbus, MS05.2012
Associate of Political Science - Political Science And Government
Mississippi Gulf Coast Community College
Perkinston, MS08.2020
Skills
- Proficient in managing multiple responsibilities
- Effective communication skills
- Dependable and self-motivated
- Ability to foster positive relationships
- Coaching
- Scheduling coordination
- Nutrition
- Social media promotion
- Group fitness instruction
- Personal training
- Fitness training techniques
- Call center operations
- Customer communications
- Payment processing
- Team development
- Appointment setting
- Training experience
- CRM software
- Analytical
- Call quality
- Quality
Timeline
Fitness Coordinator
LA Fitness Sports Club
07.2025 - 03.2026
CARE COORDINATOR
TEXAS ONCOLOGY
06.2024 - 11.2024
CUSTOMER ENGAGEMENT REPRESENTATIVE
CARENINGTON INTERNATIONAL
08.2023 - 02.2024
DUAL CUSTOMER SERVICE REPRESENTATIVE
MAXIMUS HEALTH SERVICES
08.2019 - 07.2022
SALES TEAM LEAD
DILLARDS
09.2018 - 12.2020
GENERAL MERCHANDISE REPRESENTATIVE
TARGET
08.2016 - 09.2018
CUSTOMER EXPERIENCE SUPERVISOR
MARSHALLS
05.2016 - 08.2018
High School Diploma -
Columbus High School
Associate of Political Science - Political Science And Government
Mississippi Gulf Coast Community College