Damiracle Webb
Mobile,AL
Summary
. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AT&T Mobility
Mobile, AL
01.2021 - Current
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Upheld privacy and security requirements for customer information.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Reviewed accounts to determine payment plan compliance.
- Participated in training sessions related to new technologies used by the company's collections department.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Analyzed customer feedback data to recommend improvements in service quality.
- Developed promotional strategies to increase sales volume.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
Customer Service Representative
Amazon
Pascagoula, MS
01.2019 - 01.2021
- Created detailed reports on client progress for review by supervisors.
- Acted as an advocate for clients during meetings with other professionals or agencies.
- Responded promptly to emergency situations involving clients when necessary.
- Identified potential community resources that could be used to help clients achieve their goals.
- Met clerical needs by making phone calls, replying to emails and data entry.
Customer Service Representative
Alorica
Saraland, AL
01.2017 - 12.2018
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Analyzed call logs related reports to identify trends in customer inquiries or complaints.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Developed strong relationships with existing customers through proactive outreach via telephone conversations and emails.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
High School Diploma -
Pascagoula High School
Pascagoula, MS05-2016
Some College (No Degree) - Cyber Security
University of Southern Mississippi
Hattiesburg, MSSkills
- Call Management
- Paperwork Processing
- Inbound and Outbound Calling
- Information Security
- Complaint Resolution
- Consultative Sales
- Product Knowledge
- Strong Analytical Skills
- Data Management
- Accuracy and Precision
Affiliations
- Candy striper = volunteer work for the local hospital since age 14
- Volunteer work for the homeless shelter
- Part time college student junior in cyber security
Languages
english
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
AT&T Mobility
01.2021 - Current
Customer Service Representative
Amazon
01.2019 - 01.2021
Customer Service Representative
Alorica
01.2017 - 12.2018
High School Diploma -
Pascagoula High School
Some College (No Degree) - Cyber Security
University of Southern Mississippi