Damir Valerio Jimenez
Las Vegas
Summary
Dynamic professional with a proven track record at Horseshoe Casino, excelling in customer service and team management. Bilingual in Spanish, I effectively resolved customer complaints, boosting satisfaction and loyalty. Skilled in data analytics and employee engagement, I foster a motivated team environment that drives operational success.
Overview
2
2
years of professional experience
Work History
Lead Supervisor
Horseshoe Casino
Las Vegas, NV
06.2024 - Current
- Trained and mentored staff on customer service excellence and operational procedures.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
Sales Associate
Shoe Palace
Las Vegas, NV
03.2024 - 06.2024
- Assisted customers in selecting footwear and accessories, ensuring a positive shopping experience
- Organized merchandise displays to maximize visibility and promote sales effectively.
Education
High School Diploma -
Valley Highschool
Las Vegas, NV05-2024
Skills
- Bilingual Spanish
- Team Management
- Employee engagement
- Decision-making
- Employee motivation
- Process monitoring and improvement
- Customer service
- Team building
- Computer skills
- Problem-solving
- Positive attitude
- Data analytics
- Software experience
- Teamwork
Timeline
Lead Supervisor
Horseshoe Casino
06.2024 - Current
Sales Associate
Shoe Palace
03.2024 - 06.2024
High School Diploma -
Valley Highschool