Damisha Davis
Hearne
Summary
Human Resources professional with experience supporting employees, managers, and business operations in fast-paced healthcare and logistics environments. Skilled in HR service delivery, employee support, onboarding, payroll corrections, employment verification, customer service, and case management. Experienced with PeopleSoft, Oracle Cloud, Microsoft Office, and high-volume service environments. Recognized for strong communication, attention to detail, problem-solving, and the ability to build positive relationships while maintaining confidentiality and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
HR Service Center Associate
Baylor Scott & White Health
08.2024 - Current
- Provide HR support to employees and managers through PeopleSoft and Oracle Cloud.
- Respond to employee questions regarding HR policies, benefits, procedures, and documentation.
- Process employment verification requests while ensuring accuracy and confidentiality.
- Manage and resolve HR service cases to meet service-level expectations.
- Support onboarding activities and recruiting processes.
- Process payroll corrections and assist with HR transactions.
- Assist with training initiatives for employees, business partners, and vendors.
- Maintain accurate employee records while delivering excellent customer service.
Contact Center Specialist
Baylor Scott & White Health
12.2019 - 08.2024
- Managed high-volume inbound calls and electronic communications in a fast-paced healthcare environment.
- Scheduled appointments and completed patient registration with accuracy.
- Resolved customer concerns while providing professional and compassionate service.
- Assisted patients with account questions, scheduling issues, and general inquiries.
- Maintained confidentiality while ensuring compliance with organizational standards.
- Consistently delivered exceptional customer service and effective problem resolution.
Local Sort Supervisor
UPS
Houston
08.2016 - 08.2019
- Supervised daily warehouse and distribution operations to ensure efficient workflow.
- Led staffing, scheduling, and operational planning for multiple departments.
- Trained, coached, and mentored new employees on company procedures and safety standards.
- Coordinated with dispatch teams to meet delivery deadlines and service commitments.
- Managed operational reports, billing, inventory tracking, and spreadsheets.
- Oversaw customer counter operations, international shipping, address correction, and dangerous goods processing.
- Ensured compliance with TSA regulations and workplace safety requirements.
Pharmacy Technician
BCP Pharmacy
01.2015 - 07.2016
- Prepared and labeled prescription medications accurately.
- Assisted pharmacists with compounding medications and inventory management.
- Processed prescription refills, billing, and insurance documentation.
- Maintained accurate pharmacy records and inventory controls.
- Trained new employees on pharmacy procedures and system processes.
Education
Master of Science - Human Resource Management
Tarleton State University
05-2028
Bachelor of Science - Business
University of Phoenix
05-2026
Certificate in Pharmacy Technology -
San Jacinto College District
Pasadena, Texas07-2013
Skills
- Human Resources Support
- Employee Relations
- HRIS (PeopleSoft & Oracle Cloud)
- Onboarding & Recruiting Support
- Payroll Corrections
- Employment Verification
- Case Management
- Customer Service Excellence
- Microsoft Office (Word, Excel, Outlook)
- Data Entry & Documentation
- Process Improvement
- Training & Employee Support
- Organization & Time Management
- Problem Solving
- Communication & Team Collaboration
- PeopleSoft
- Oracle Cloud
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- HRIS Systems
- Data Entry
- Case Management Systems
- Payroll Support
- Documentation Management
- HR Operations
- Employee Support
- Customer Relations
- Confidential Record Management
- Attention to Detail
- Organization
- Adaptability
- Team Leadership
- Process Coordination
- Multitasking
Timeline
HR Service Center Associate
Baylor Scott & White Health
08.2024 - Current
Contact Center Specialist
Baylor Scott & White Health
12.2019 - 08.2024
Local Sort Supervisor
UPS
08.2016 - 08.2019
Pharmacy Technician
BCP Pharmacy
01.2015 - 07.2016
Master of Science - Human Resource Management
Tarleton State University
Bachelor of Science - Business
University of Phoenix
Certificate in Pharmacy Technology -
San Jacinto College District