LAKESHA MACKEY
Kansas City,KS
Summary
Experienced Paraeducator and Receptionist with a proven track record of delivering exceptional customer service and multitasking in fast-paced environments. Skilled in communication, mediation, and negotiation, with the ability to work effectively in a team. Strong troubleshooting skills and a proactive attitude to problem-solving. Certified in Hospitality Education and Retail Training, as well as Nursing Assistant. Committed to providing excellent service and contributing to the growth of the organization. Looking for a customer service representative position where I can utilize my skills to deliver outstanding service while helping the company thrive.
Overview
6
6
years of professional experience
Work History
Paraeducator
Kansas City Kansas Public School District
08.2019 - Current
- Enhanced student comprehension by implementing differentiated instructional strategies tailored to individual needs.
- Collaborate with other members of the educational team to create and implement individualized education plans (IEPs) for students with special needs.
- Assist students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Provide aide to behavior management and ensure a safe and inclusive learning environment for all students
- Campus Diversity Equity, and Inclusion (DEI) Representative
- Increase awareness of diversity issues by organizing educational workshops, seminars, and training sessions.
- Facilitated cross-functional teams in driving diversity-related projects that addressed specific student needs or challenges.
Receptionist
Robert Half Inc.
02.2019 - 08.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted guests, answered phone calls, and directed inquiries to the appropriate departments
- Maintained a clean and organized reception area and managed incoming and outgoing mail
- Scheduled appointments and meetings, ensuring efficient coordination of schedules
- Through my strong communication skills and attention to detail, ensured a positive and professional first impression for clients and visitors.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through effective problem-solving skills.
Tax Clerk
Internal Revenue Service
01.2018 - 01.2019
- Enhanced tax compliance by accurately reviewing and processing client tax returns.
- Developed strong relationships with clients through clear communication and consistent follow-up, leading to high retention rates.
- Advised clients on potential audit triggers, minimizing the risk of costly penalties or fines from regulatory agencies.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Education
Certification - Hospitality Education And Retail Training
Kansas City Kansas Community College
Kansas City, KSAssociate of Arts - Social Work
Donnelly College
Kansas City, KSCertification - Nurse Assistant
Mid-America School of Nursing
Merriam, KS Certification - Cobraguard Systems
Cobraguard
Overland Park, KSSkills
- Customer service
- Communication
- Multitasking
- Problem-solving
- Teamwork
- Curriculum Implementation
- Activity Planning and Teacher Support
- Social Integration
Accomplishments
- Awarded multiple KCKPS recognitions for student and campus involvement
Community Service
- Volunteer with Juvenile Diabetes Research Foundation (JDRF)
- Temporary Receptionist with Jewish Vocational Services
Timeline
Paraeducator
Kansas City Kansas Public School District
08.2019 - Current
Receptionist
Robert Half Inc.
02.2019 - 08.2022
Tax Clerk
Internal Revenue Service
01.2018 - 01.2019
Certification - Hospitality Education And Retail Training
Kansas City Kansas Community College
Associate of Arts - Social Work
Donnelly College
Certification - Nurse Assistant
Mid-America School of Nursing
Certification - Cobraguard Systems
Cobraguard