Damita Graham
Cuyahoga Falls,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Magistrate's Scheduler
Summit County Domestic Relations Court
Akron, OH
01.2022 - Current
- Schedule court hearings for the public and Attorneys for Civil Protection Orders, Legal Custody, Parentage and Uncontested Divorces via phone, e-mail and in person
- Create scheduling templates for Magistrate's docket.
Administrative Assistant II
Cleveland Clinic Main Campus
Cleveland, OH
12.2017 - 12.2021
- Provide administrative support for 5 physicians in the Respiratory Institute
- Answering phones, sending and receiving faxes, submitting prior authorizations, uploading records to patients chart, responding to MyChart messages, scheduling meetings in Microsoft Teams via Outlook, processing prescription refills, distributing mail and any other duties requested by the physicians.
Scheduling Coordinator II
University Hospitals Of Cleveland
Highland Hills, OH
03.2014 - 12.2017
- Receive inbound calls from patients requesting appointments at University Hospital, make outbound calls for follow up appointments, return voicemails, process physician referrals for new or existing appointments, follow up with fax and email requests for appointments using several systems, send out new patient packets & appointment letters for Otolaryngology, Dermatology, Ophthalmology & Plastic Surgery & Nutrition.
Tier II Customer Service Representative
TTI Floorcare
Glenwillow, OH
12.2011 - 03.2014
- Answer inbound calls, respond to customer inquiries, process orders, follow up customer calls where necessary, assist Tier I employees on the floor with customer issues and troubleshooting units for Hoover & Dirt Devil customers
Education
High School Diploma -
Culver Academy
Culver06.1994
Skills
- Insurance Verification
- Scheduling
- Kronos
- Medical Terminology
- Front Desk
- AEMR
- Epic
- Microsoft Office
- Mail Distribution
- Travel Reimbursement
- Phone Etiquette
- Organization
- Analytical Abilities
- Legal Terminology
- Ethical Conduct
- Organizational Skills
Timeline
Magistrate's Scheduler
Summit County Domestic Relations Court
01.2022 - Current
Administrative Assistant II
Cleveland Clinic Main Campus
12.2017 - 12.2021
Scheduling Coordinator II
University Hospitals Of Cleveland
03.2014 - 12.2017
Tier II Customer Service Representative
TTI Floorcare
12.2011 - 03.2014
High School Diploma -
Culver Academy