Damita Graham
Cuyahoga Falls,OH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant II
Cleveland Clinic
07.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Magistrate's Scheduler
Summit County Domestic Relations Court
01.2022 - 06.2024
- Schedule court hearings for the public and Attorneys for Civil Protection Orders, Legal Custody, Parentage and Uncontested Divorces via phone, e-mail and in person
- Create scheduling templates for Magistrate's docket.
- Facilitated timely resolutions by effectively managing high caseloads and prioritizing urgent matters.
Administrative Assistant II
Cleveland Clinic Main Campus
12.2017 - 12.2021
- Provide administrative support for 5 physicians in the Respiratory Institute
- Answering phones, sending and receiving faxes, submitting prior authorizations, uploading records to patients chart, responding to MyChart messages, scheduling meetings in Microsoft Teams via Outlook, processing prescription refills, distributing mail and any other duties requested by the physicians.
Scheduling Coordinator II
University Hospitals Of Cleveland
03.2014 - 12.2017
- Receive inbound calls from patients requesting appointments at University Hospital, make outbound calls for follow up appointments, return voicemails, process physician referrals for new or existing appointments, follow up with fax and email requests for appointments using several systems, send out new patient packets & appointment letters for Otolaryngology, Dermatology, Ophthalmology & Plastic Surgery & Nutrition.
Education
High School Diploma -
Culver Academy
06.1994
Skills
- Insurance Verification
- Scheduling
- Kronos
- Medical Terminology
- Front Desk
- AEMR
- Epic
- Microsoft Office
- Mail Distribution
- Travel Reimbursement
- Phone Etiquette
- Organization
- Analytical Abilities
- Legal Terminology
- Ethical Conduct
- Organizational Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant II
Cleveland Clinic
07.2024 - Current
Magistrate's Scheduler
Summit County Domestic Relations Court
01.2022 - 06.2024
Administrative Assistant II
Cleveland Clinic Main Campus
12.2017 - 12.2021
Scheduling Coordinator II
University Hospitals Of Cleveland
03.2014 - 12.2017
High School Diploma -
Culver Academy
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