Elizabeth Colon Medina
Brockton
Summary
Medical administrative professional with exceptional customer service skills, excellent communication skills (written and verbal), and bilingual (Spanish). Proven to deliver operational excellence with a diverse population and the ability to perform at a high level in fast paced environments. Seeking an opportunity to align my talents with a professional and patient centered medical organization.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
Milton Hospital Orthopedics
Milton, MA
07.2024 - Current
- Managed appointment scheduling for multiple orthopedic specialists, ensuring efficient patient flow.
- Coordinated patient intake processes, improving overall operational efficiency and reducing wait times.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Obtaining pre-op documents for orthopedic surgeries
- Insurance verification and surgical prior authorizations
Admin Assistant
Specialty Care Pain Clinic
Milton, MA
09.2022 - 07.2024
- Managed scheduling and appointment coordination for patients, optimizing clinic workflow.
- Facilitated communication between medical staff and patients, enhancing overall satisfaction rates.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Scheduling Spinal Procedures and obtaining prior authorizations
Dental Office Coordinator
Beyond Dental
Abington, MA
10.2021 - 07.2022
- Coordinated daily office operations to enhance workflow efficiency.
- Streamlined communication processes between departments, fostering collaboration and efficiency.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Uploading dental images
- Dental Insurance Verification
Medical Office Coordinator
Hebrew Senior Life
Canton, MA
01.2018 - 10.2021
- Scheduling new patient appointments and follow ups
- Check-In/Check-Out appointments
- Insurance verifications
- Obtaining insurance authorizations for radiology exams
- Coordination of incoming calls and patient email portal
- Handling of new patient intake forms
- Filing and faxing all office documents
- Handling new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.
- Providing patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.
- Cultivating relationships with specialists and other outside referral sources, communicating patient appointments and diagnoses.
- Coordinating patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
- Observing regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
- Streamlined administrative processes, reducing patient wait times and increasing overall satisfaction rates.
Medical Secretary
Speare Memorial Hospital
Plymouth, NH
10.2010 - 06.2014
- Greeting visitors and determine the purpose of the visit.
- Operate all office equipment.
- Interview patients to complete all necessary paperwork for visits.
- Compile and record medical charts, reports and correspondence.
- Transmit records in various ways such as via email, mail, and fax.
- Enter patient charges and collect co-payments.
Radiology Scheduler
Milton Hospital
Milton, MA
08.2003 - 07.2010
- Field 100+ phone calls, direct calls to appropriate staff.
- Collaborates with internal and external personnel regarding patients, policies, paperwork.
- Maintain a variety of manual and electronic documents, files and records many that are confidential.
- Responds to questions and inquiries from internal staff as well as patients in person and over the phone.
- Greet patients and direct them to the appropriate departments.
- Schedule diagnostics exams and follow ups.
- Screen and record accurate information for Patients for MRI/ CT exams.
- Train and update staff members on new policies, procedures and health insurances.
- Patient intake and verifying insurance information accurately and efficiently.
- Obtain identification, signatures, copies of all pertinent information.
Patient Access Representative
Children's Hospital
Boston, MA
01.1996 - 01.2002
- Update demographic and insurance information during registration.
- Verify all insurance information, capture all necessary details.
- Screen patients for financial counseling.
Education
Arts -
Massasoit Community College
Brockton, MA01.2005
Skills
- People skills
- Excellent verbal and written communication
- Team management
- Working collaboratively
- Fluent with medical terminology ICD10-CPT Coding
- Proficient in Microsoft Office
- Insurance Verification
- Epic, Meditech & ECW Software
- Insurance Billing proficiency
- Customer service
- Data entry
- Computer skills
- Administrative support
Certification
- Medical Secretary Training - 2005
- Medical Terminology Training -2005
Languages
Spanish
Timeline
Administrative Assistant II
Milton Hospital Orthopedics
07.2024 - Current
Admin Assistant
Specialty Care Pain Clinic
09.2022 - 07.2024
Dental Office Coordinator
Beyond Dental
10.2021 - 07.2022
Medical Office Coordinator
Hebrew Senior Life
01.2018 - 10.2021
Medical Secretary
Speare Memorial Hospital
10.2010 - 06.2014
Radiology Scheduler
Milton Hospital
08.2003 - 07.2010
Patient Access Representative
Children's Hospital
01.1996 - 01.2002
Arts -
Massasoit Community College