Jade Sutton
Baltimore,MD
Summary
Dynamic professional with a rich background in office administration and education, notably at the University of Maryland, Baltimore. Excelled in roles requiring meticulous data entry and outstanding people skills, enhancing customer relations and operational efficiency. Proven track record in fostering teamwork and leveraging Microsoft Office Suite to achieve and exceed objectives.
Overview
15
15
years of professional experience
Work History
Administrative Assistant II
University of Maryland, Baltimore
08.2022 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Emergency Communications Technician
Baltimore County Government
01.2022 - 07.2022
- Safeguarded sensitive information by adhering to strict confidentiality policies regarding caller details, locations, and incident specifics.
- Enhanced emergency response times by efficiently prioritizing and dispatching emergency calls.
- Demonstrated adaptability by quickly learning new technologies and systems as they were introduced to the emergency communications center.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
Account Clerk
University of Maryland, Baltimore County, UMBC
03.2020 - 01.2022
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Created and distributed invoices and processed incoming payments to keep records accurate and current.
- Set up and updated Excel spreadsheets to track financial data.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Lockbox Processor
M&T Bank
07.2019 - 03.2020
- Maintained high levels of data accuracy with meticulous attention to detail during data entry tasks.
- Exceeded daily productivity targets while maintaining high levels of accuracy in task execution.
- Maintained secure handling of confidential information with strict adherence to company policies and regulations.
Preschool Lead Teacher
The Learning Experience
09.2018 - 06.2019
- Planned and prepared activities for preschool students.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
Lead Preschool Teacher
Childtime Learning Center
08.2015 - 09.2018
- Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
Lead Teacher
Play Keepers
08.2014 - 06.2015
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Preschool Teacher's Aide
Catonsville Presbyterian Church Family Childcare
09.2012 - 08.2014
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
Cosmetologist
Myrtue's Hair Design
09.2009 - 08.2012
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Education
Bachelor of Science - Cybersecurity/Computer Networks
University of Maryland - University College
Hyattsville, MDCertificate - Early Childhood Education
The Community College of Baltimore County
Catonsville, MDLicense - Cosmetology
Medix
Baltimore, MDHigh School Diploma -
George Washington Carver Center For Arts & Tech
Towson, MDSkills
- Data Entry
- Microsoft Office Suite
- Computer Skills
- Office Administration
- Customer and client relations
- Teamwork and Collaboration
- Excellent people skills
Timeline
Administrative Assistant II
University of Maryland, Baltimore
08.2022 - Current
Emergency Communications Technician
Baltimore County Government
01.2022 - 07.2022
Account Clerk
University of Maryland, Baltimore County, UMBC
03.2020 - 01.2022
Lockbox Processor
M&T Bank
07.2019 - 03.2020
Preschool Lead Teacher
The Learning Experience
09.2018 - 06.2019
Lead Preschool Teacher
Childtime Learning Center
08.2015 - 09.2018
Lead Teacher
Play Keepers
08.2014 - 06.2015
Preschool Teacher's Aide
Catonsville Presbyterian Church Family Childcare
09.2012 - 08.2014
Cosmetologist
Myrtue's Hair Design
09.2009 - 08.2012
Bachelor of Science - Cybersecurity/Computer Networks
University of Maryland - University College
Certificate - Early Childhood Education
The Community College of Baltimore County
License - Cosmetology
Medix
High School Diploma -
George Washington Carver Center For Arts & Tech