I am a versatile professional, with an innate ability to communicate clearly, confidentially and comfortably with people from all walks of life and varying backgrounds. I have a successful, proven history of surpassing goals and effectively improving processes while building trusting business relationships.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Administrative Assistant II
O'Connell & Associates Consulting Engineers
Santa Rosa Beach, USA
07.2024 - 09.2024
Accounts Receivable/Accounts Payable, Daily Mail Distribution, CORE Data Entry, Document Management-Scanning/Organizing online files, Project File Maintenance of hard Files, Ordering Supplies, Vehicle Fleet Maintenance/Fuel Records in AUTOSIST, Site Inspection Coordination, Special Events/Party Planning, Travel/Lodging Arrangements, Monitor Incoming Shipments by maintaining UPS/FedEx accounts, Ordering Stamps, Certified Letters Coordination/Mailouts, Ordering Business Cards/Team Shirts/Arranging for Staff Photos, Front Desk Coordination, Answering/Transferring incoming calls, Laminating Insurance Cards, & any other task as requested.
Office Manager
ScreenMobile
Freeport, USA
03.2022 - 07.2024
In my time here this franchisee has grown from a company that earned $300k in 2020 to earning $1.8 MIL Gross Income in 2023, becoming #5 out of 165 Screen Mobile franchises across the USA!
Manage incoming Customer inquiries via phones/email, Schedule Field Technicians daily, Update Customer Database daily, Maintain 3 Google Calendars for Personnel/Jobs/Product Orders/Deliveries, and formulate a large Google Sheets Workbook for tracking progress, order office supplies, Generate & Collect Invoice payments, Organize and Maintain Vendor Filing System and any other tasks as needed.
Executive Admin Assistant to Project Manager
Meraki Solar Installers
Freeport, USA
10.2020 - 03.2022
Executive Assistant to both the Project Manager and Field Manager for Solar Panel Installations.
Creating Construction Project Packets that include NOC's, Permits, CAD plans and checklists. Also, supporting Crew Leads, handling daily emails & business correspondence, maintaining office supplies and machines or ANYTHING else needed!
Rentals Administrator
Electric Cart Company, Llc.
Santa Rosa Beach, USA
02.2017 - 09.2020
Began as a Service Writer answering phones and scheduling customer vehicles for repairs, ordering parts from wholesale manufacturers, Filing vehicle Warranties to increase company profit, and processing invoices and payments.
Promoted to Rentals where I, alone, took 2,000+ incoming Customer Service calls per week, working Monday-Saturdays 9-10 hours daily by scheduling delivery and pick-ups of a fleet of 86 rental Electric Vehicles for visiting vacationers.
Billed customers, processed payments and grew their Annual rentals' income from $915,000 annually to over $3.2MIL for this small, family-owned company.
Generated Excel spreadsheets for financial analysis and forecasting of future revenue.
Okaloosa County School District & Walton County School District
Okaloosa County, USA
05.2010 - 06.2017
I took up JPMChase on their offer to further my education during the branch layoff by attending N.W. Florida State College's 'fast-track' program and earned my Florida State Paraprofessional educator's license after successfully passing all required Florida State Exams for educating students, K -12th Grades.
I used this to levy into Substitute Teaching positions at both Okaloosa and Walton County School Districts by passing all FBI-clearance background screenings, and teaching requirements.
Unfortunately, being 'on-call' for unexpected teacher absentees was simply not a steady enough income.
Executive Assistant (Temp) to Community Association Manager
FirstService Residential
Santa Rosa Beach, USA
06.2016 - 12.2016
TEMP CONTRACT: Administrative Assistant -First Service Residential, Miramar Beach, FL 06/2017 - 02/2018 (Accepted a $15 hourly temp position covering 2-CAM Assistants on back-to-back maternity leave)
Supported the C.A.M. Manager at Ariel Dunes by ensuring smooth daily office operations, organizing Board of Directors meetings, Recorded Meeting minutes, Processed broadcast email meeting notices to 840+ homeowners of units at Ariel Dunes at Seascape, Inc.
Corrected time sheet mis-punches for staff, answered phones, & sold/issued parking passes.
Mortgage Loan Processing Assistant to Regional Staff
JPMorgan Chase & Co
Fort Walton Beach, USA
04.2006 - 03.2010
Executive Assistant to Regional Manager and Mortgage Loan Assistant to staff for Residential Home Mortgage Sales.
Facilitated daily office operations from front desk, compiled sales statistics for corporate office, maintained office supplies, assisted loan officers with intake of borrower's personal/financial information and input into Chase's Loansoft database for submission to underwriting.
Printed approved contracts, obtained customer signatures, organized lending package, scanned/uploaded 30-80 page file online, and shipped copies to both client(s) and corporate processing within 72 hours as is legally required.
Unfortunately, the branch location was closed with the Housing Market crash of 2010 and I was offered a severance buy out.
Realtor's Assistant & Sales Coordinator
ERA American Realty of NW Florida
Miramar Beach, USA
03.2003 - 09.2005
Primary Contact person for all business-related telephone communications, Provided Administrative and Marketing support for the Destin branch's Top-Selling Realtor to include daily input of all data and writing eye-catching property descriptions into ECAR MLS.
Facilitated closings for residential sales by maintaining daily contact with Buyers, Sellers, Title companies, Mortgage Lenders, Home Inspectors, and repairmen.
Managed to meticulously track three (3) separate budgets to ensure timely accounts payable and receivable for 1.)Real Estate Sales 2.)Rental Property Incomes & 3.) Realtor's Persona/Homel Expenses.
Brand Manager
Ingram Entertainment Inc.
La Vergne, USA
05.1996 - 02.2003
Always surpassed sales and marketing goals, positive references available.
National Brand Manager for Warner Bros.' Video -Marketing liaison for DVD/Blu-ray Movie product sales and other brands owned by WB to include New Line Cinema, HBO, Fine Line Features, Warner Vision, WWF.
Education
Bachelor of Science - Communications
Middle Tennessee State University
Murfreesboro, TN
Skills
Microsoft Office
Data entry
Bookkeeping
Human Resources/ Trainer
Medical office experience
Administrative experience
Office manager experience
Accounts payable
QuickBooks
Microsoft Outlook
Filing
Accounts Receivable
Personal Assistant Experience
Event Planning
Accounting
Medical Records
Clerical Experience
Tax Experience
Research
Payroll
Leadership
Customer service
Proofreading
Medical Billing
Financial Report Writing
Employee Orientation
Microsoft Powerpoint
Recruiting
Bank Reconciliation
Marketing
Editing
Google Docs
Google Suite
Hospitality
Accounting & Budget Management
Account Reconciliation
Forecasting
Auditing
Financial Statement Preparation
Medical terminology
Sales administration
Medical Coding
Mobile applications
DocuSign
Analysis skills
Financial Analysis
Pricing
Travel planning
Budgeting
Typing
Assistant manager experience
Salesforce
Account management
Documentation review
Care plans
Project coordination
Database administration
Research & development
Negotiation/Mediation
Keyword research
General Ledger Reconciliation
Upselling
Relationship management
Data Collection/Entry
Management
Vendor management
Schedule management
Office management
Organizational skills
Supervising experience
Office experience
Communication skills
Training & development
Certification
CPR Certification
Substitute Teaching Certification
CNA
State Tested Nursing Assistant
Driver's License
Languages
English, Expert
Awards
Work History, Nashville, TN, 03/01/01, Prior to these positions in NW FL, I lived in Nashville, TN and was privileged to work for Ingram Entertainment Inc. as Marketing Brand Ambassador for Warner Bros., New Line Cinema, HBO, WarnerVision, & Fine Line Features for 4 years.
Personal Information
Work Permit: Authorized to work in the US for any employer