Joshua Cleveland
Las Vegas,NV
Summary
Contribute outstanding assistance, aid, and support by utilizing Administrative and Customer Service skills in time management, growth mindset for employee development, problem solving, conflict de-escalation, conflict resolution, multi-tasking, data integrity, record keeping, file management, auditing, spreadsheet creation/management and critical thinking. Dedicate myself to the team and/or department by going above and beyond. Develop a career within a company and strive to benefit with integrity, performance, and organization excellence.
Accountable and responsible individual who sets goals and is detail oriented upon daily workflow activities. Resourceful employee with a positive attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
Colorado River Commission
10.2018 - Current
- Provide support for the Natural Resources Group, Legal and Executive departments with drafting/editing daily correspondence
- Front desk receptionist duties
- Communicate with private sector companies and interdepartmental government entities: reports, data, legal documents
- Bookkeeping and audits
- Travel arrangements for CRC staff
- Arranging travel itineraries and management of agency travel funds with Southwest Airlines using SWABIZ
- Handling and processing of mail including invoices, bills, reports, and certified letters from both federal and state government entities
- Filing of CRCNV government contracts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Liaised between clients and vendors and maintained effective lines of communication.
Administrative Assistant I
Division of Welfare
09.2016 - 10.2018
- Supporting the public body of Nevada with SNAP (Supplement Nutrition Assistance Program), Medical and TANF (Temporary Assistance for Needy Families) programs
- Experienced in a fast-paced work environment, multi-tasking and working in a call center for program application & data processing
- Processed 70+ virtual/paper applications daily with accurate data entry into multiple shared network database systems
- Triage citizens aid/application needs at front desk and provide DWSS forms for welfare aid.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Security Officer/Loss Prevention
U.S. Security Associates
12.2012 - 09.2016
- Observe and report security breaches and provide courtesy patrol to deter criminal activity
- Checking in visitors for access to facilities
- Company badge issuance/printing
- Completing incident reports
- Responding to crisis situations
- CPR/AED certified during employment with the security provider
- Fulfilled supervisor duties on call offs and multiple site coverage
- Worked overtime when necessary
- Maintain open communication and integrity with client contacts and transparency
- Experienced with dispatch organization skills for security provider services
- Routing calls to proper security staff, client employees and on-site supervisor
- Patrol supervisor duties as needed using company vehicle for onsite alarm response and detection
- Network with LVMPD for incident reports/id checks on suspicious individuals/vagrants etc
- Clearing vacant apartment units of squatters/transients
- Reporting to property management monthly.
- Investigated suspicious activities and persons to maintain security of premises.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06.2000
Supervisor Skills Series Certificate - Employee Development
State of Nevada Department of Administration - HR
Las Vegas03.2021
Skills
- Loss Prevention/Security Experience
- Customer Service Representation
- Networking & Communication
- Experience with Public Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Filing
- Critical Thinking
- Documentation and Record keeping
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Excel spreadsheets
- Records Management
- Deadline-oriented
- Multi-Line Telephone Systems
- Writing reports
- Record preparation
- Correspondence Writing
- Document Management
- Data Management
- Tech-Savvy
- Practice HIPPA Laws
- Complex Problem-Solving
- Multi-Line Telephone Systems
- Bookkeeping
- Letter preparation
- Record preparation
- Correspondence Writing
- Office Equipment Maintenance (Xerox & Ricoh copiers)
- Self Starter
- Typing Proficiency (45 wpm)
- Travel Planning
- Budgeting
Certification
SUPERVISOR SKILLS SERIES DEPARTMENT
Personal Information
Title: Administrative Assistant II
References
- Eric Witkoski, Executive Director/Colorado River Commission, ewitkoski@crc.nv.gov, 702-338-9888
- Noah Fischel, Office Manager/Colorado River Commission, nfischel@crc.nv.gov, 702-219-6177
- Coleen Soucy, Administrative Assistant III/Division of Welfare, csoucy@dwss.nv.gov, 702-486-4708
Timeline
Administrative Assistant II
Colorado River Commission
10.2018 - Current
Administrative Assistant I
Division of Welfare
09.2016 - 10.2018
Security Officer/Loss Prevention
U.S. Security Associates
12.2012 - 09.2016
High School Diploma -
Las Vegas High School
Supervisor Skills Series Certificate - Employee Development
State of Nevada Department of Administration - HR
SUPERVISOR SKILLS SERIES DEPARTMENT
Similar Profiles
Kinsey WeaverKinsey Weaver
Community Accountability Coordinator at New River Valley Regional CommissionCommunity Accountability Coordinator at New River Valley Regional Commission
Jon GarfieldJon Garfield
Surveillance Supervisor at Tule River Tribe Gaming CommissionSurveillance Supervisor at Tule River Tribe Gaming Commission
TAYLOR POWELL- ABBINANTETAYLOR POWELL- ABBINANTE
SEASONAL FIELD BIOLOGIST at OHIO RIVER VALLEY SANITATION AND WATER COMMISSIONSEASONAL FIELD BIOLOGIST at OHIO RIVER VALLEY SANITATION AND WATER COMMISSION