Damita Graham
Cuyahoga Falls,OH
Summary
Dynamic administrative professional with extensive experience at Cleveland Clinic, excelling in scheduling and correspondence management. Proven ability to enhance office efficiency through exceptional organizational skills and adept use of Microsoft Office. Committed to maintaining ethical conduct while delivering high-quality support to medical teams and ensuring seamless communication.
Overview
11
11
years of professional experience
Work History
Administrative Assistant II
Cleveland Clinic
Cleveland, Ohio
07.2024 - Current
- Created travel arrangements and distributed travel details to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Magistrate's Scheduler
Summit County Domestic Relations Court
01.2022 - 06.2024
- Schedule court hearings for the public and Attorneys for Civil Protection Orders, Legal Custody, Parentage and Uncontested Divorces via phone, e-mail and in person
- Create scheduling templates for Magistrate's docket.
Administrative Assistant II
Cleveland Clinic Main Campus
12.2017 - 12.2021
- Provide administrative support for 5 physicians in the Respiratory Institute
- Answering phones, sending and receiving faxes, submitting prior authorizations, uploading records to patients chart, responding to MyChart messages, scheduling meetings in Microsoft Teams via Outlook, processing prescription refills, distributing mail and any other duties requested by the physicians.
Scheduling Coordinator II
University Hospitals Of Cleveland
03.2014 - 12.2017
- Receive inbound calls from patients requesting appointments at University Hospital, make outbound calls for follow up appointments, return voicemails, process physician referrals for new or existing appointments, follow up with fax and email requests for appointments using several systems, send out new patient packets & appointment letters for Otolaryngology, Dermatology, Ophthalmology & Plastic Surgery & Nutrition.
Education
High School Diploma -
Culver Academy
Culver, IN06.1994
Skills
- Insurance Verification
- Scheduling
- Kronos
- Medical Terminology
- Front Desk
- AEMR
- Epic
- Microsoft Office
- Mail Distribution
- Travel Reimbursement
- Phone Etiquette
- Organization
- Analytical Abilities
- Legal Terminology
- Organizational Skills
- Travel arrangements
- Correspondence handling
- Meeting scheduling
- Data entry
- Mail management
- Meeting planning
- Documentation and recordkeeping
- Office management
- Database
References
References available upon request.
Timeline
Administrative Assistant II
Cleveland Clinic
07.2024 - Current
Magistrate's Scheduler
Summit County Domestic Relations Court
01.2022 - 06.2024
Administrative Assistant II
Cleveland Clinic Main Campus
12.2017 - 12.2021
Scheduling Coordinator II
University Hospitals Of Cleveland
03.2014 - 12.2017
High School Diploma -
Culver Academy
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