DAMITA POPE
Summary
Market Analysis Business Development Strategic Planning Financial Reporting Supply Chain & Management Client Relationship Management Team Leadership Inventory Management Operations Management Burlington Coat Factory
Overview
34
34
years of professional experience
Work History
Fulfillment Team Member
Target Distribution
12.2021 - Current
- Inbound and Outbound duties , Pick orders, Prep incoming freight.
- Train new hires on above skills.
- Safety Team, Ensuring team-members are using proper ergonomics according to company policy and procedures.
- Created and enforced detailed organization processes to increase quality and service standards
Operations Manager and Merchandise Manager
Burlington Coat Factory Warehouse
08.2017 - 12.2019
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained updated product knowledge to successfully educate and advise customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained newly hired sales team in upselling techniques.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
Customer Service Manager
Burlington Coat Factory Department Store
07.2016 - 08.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and corrected customer concerns to promote company loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Softlines Manager
Kmart, Sears Holding
04.2009 - 04.2015
Assistant Manager
Kmart, Sears Holding
10.2002 - 01.2015
Operations Manager
Kmart, Sears Holding
09.2005 - 04.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Hardlines Manager
Kmart, Sears Holding
09.2002 - 10.2005
Customer Service Manager
Kmart, Sears Holding
10.1998 - 01.2002
Customer Service Manager
Venture Department Stores
09.1989 - 10.1998
Education
Some College (No Degree) - Business Administration And Management
Vocational Training Center
Chicago, IL 01.1989 - 06.1989
High School Diploma -
John Marshall High School
Chicago, IL06.1983
Skills
- Leadership
- Manage Operations
- Stock Management
- Improve Performance
- Business Growth Initiatives
- Operations Oversight
- Team-Building Exercises
- Business Leadership
- Oversee Administrative Functions
- Assignment Delegation
Accomplishments
- Care Academy Home Care Provider-Certificate 2022
- Burlington Assistant Store Manager- Certificate 2018-2019
Timeline
Fulfillment Team Member
Target Distribution
12.2021 - Current
Operations Manager and Merchandise Manager
Burlington Coat Factory Warehouse
08.2017 - 12.2019
Customer Service Manager
Burlington Coat Factory Department Store
07.2016 - 08.2017
Softlines Manager
Kmart, Sears Holding
04.2009 - 04.2015
Operations Manager
Kmart, Sears Holding
09.2005 - 04.2009
Assistant Manager
Kmart, Sears Holding
10.2002 - 01.2015
Hardlines Manager
Kmart, Sears Holding
09.2002 - 10.2005
Customer Service Manager
Kmart, Sears Holding
10.1998 - 01.2002
Customer Service Manager
Venture Department Stores
09.1989 - 10.1998
Some College (No Degree) - Business Administration And Management
Vocational Training Center
01.1989 - 06.1989
High School Diploma -
John Marshall High School