Damjan Samardjievski
IT Support Specialist
Skopje
Summary
As a dedicated professional, I am committed to achieving superior results through innovative problem-solving. My energetic and open minded nature fuels my continuous acquisition of new skills. I thrive in team settings, contributing imaginative solutions to meet clients' needs. Actively seeking larger-scale projects that challenge my skill set, I excel in dynamic work environments. With a strong IT background, I am excited to leverage my expertise in the evolving fields of marketing and market research. My dedication, creativity, and team spirit are key assets I bring to any role.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Customer Support Specialist
DMD Solutions DOO
12.2023 - Current
- Respond to customer inquiries and provided technical assistance over phone and in person.
- Analyze customer feedback data to identify areas for improvement and recommend appropriate solutions.
- Successfully plan, execute, and close projects within scope and budget.
- Effectively address customer needs, ensuring satisfaction and positive experiences.
- Creating clear, concise, and accurate technical and user documentation.
- Managing professional communication effectively and efficiently.
- Strong understanding of system hardware and their interactions.
- Providing excellent customer support, resolving issues and building rapport.
IT Project Manager
Salience Consulting
11.2023 - 05.2024
- Led and managed staff of 50 team members engaged in administering complex IT infrastructure.
- Effectively coordinated project activities to ensure timely and successful completion.
- Designed and implemented robust and scalable IT infrastructure solutions.
- Effectively diagnosed and resolved technical issues, minimizing downtime.
- Managed and maintained IT infrastructure to ensure optimal performance and reliability.
- Successfully delivered projects on time and within budget, meeting company expectations.
- Efficiently procured IT hardware and software, ensuring cost-effectiveness and timely delivery.
- Knowledge of hardware, software, and security
- Development and maintaining ERP platform to support business operations.
ICT Engineer
Kabtel LTD
03.2022 - 11.2023
- Maintained a secure computing environment by conducting regular vulnerability assessments and patch management.
- Conducted comprehensive IT audits to identify areas for improvement in security posture or operational efficiency measures.
- Maintained proficiency in switching, firewalls, Wi-Fi technologies, and provided effective engineering support.
- Effectively solved complex technical problems using strong analytical and critical thinking skills.
- Designed and implemented robust and scalable network infrastructures.
- Consistently focused on providing excellent customer service and building strong customer relationships.
- Maintained in-depth knowledge of various IT products and their applications.
- Successfully managed projects from initiation to closure, ensuring on-time and within-budget delivery.
- Managed and maintained ICT infrastructure to ensure optimal performance and availability.
- Implemented and managed virtualized environments to improve resource utilization and efficiency.
- Effectively managed IT incidents, minimizing service disruptions and restoring normal operations.
Associate for Residential Customers 2nd Level Technical Support
Makedonski Telekom AD
10.2020 - 12.2021
- Analyzed customer data to identify trends and anticipate customer needs.
- Consistently monitored network equipment to ensure optimal performance and identify potential issues.
- Effectively managed my time and prioritized tasks to meet deadlines and achieve objectives.
- Worked effectively within a telecommunications environment, understanding its complexities and requirements.
- Communicated effectively with technical and non-technical individuals, both verbally and in writing.
- Provided timely and effective emergency support to resolve critical technical issues.
- Provided second-line IT support, resolving escalated technical issues and providing advanced troubleshooting.
- Utilized and managed CRM functionalities to improve customer relationships and streamline business processes.
- Demonstrated proficiency in WAN, LAN, routers, and STB technologies, ensuring seamless network connectivity.
- Worked with GPON technology, implementing and maintaining fiber optic network infrastructure.
Information Technology Assistant
Metro Medikal DOO
06.2018 - 05.2020
- Evaluated emerging technology trends for potential applicability within the organization .
- Improved IT infrastructure by implementing and maintaining hardware, software, and network components.
- Integrated social media platforms to enhance brand presence and engagement.
- Designed visually appealing graphics for various marketing materials and websites.
- Developed and executed social media marketing campaigns to increase brand awareness and drive engagement.
- Installed and configured hardware components, ensuring proper functionality and integration.
- Conducted market research to identify trends, analyze competitor activities, and inform marketing strategies.
- Developed and implemented effective marketing strategies to achieve business objectives.
Education
Bachelor of Science - Software Engineering
European University
Skopje, North Macedonia 10.2020 - 12.2024
High School Diploma -
SUGS "Josip Broz Tito"
Skopje, North Macedonia 09.2014 - 06.2018
Websites
Certification
Certified Professional: Kaspersky Endpoint Security Cloud
Timeline
Customer Support Specialist
DMD Solutions DOO
12.2023 - Current
IT Project Manager
Salience Consulting
11.2023 - 05.2024
ICT Engineer
Kabtel LTD
03.2022 - 11.2023
Bachelor of Science - Software Engineering
European University
10.2020 - 12.2024
Associate for Residential Customers 2nd Level Technical Support
Makedonski Telekom AD
10.2020 - 12.2021
Information Technology Assistant
Metro Medikal DOO
06.2018 - 05.2020
High School Diploma -
SUGS "Josip Broz Tito"
09.2014 - 06.2018
Similar Profiles
Anđela CvetkovićAnđela Cvetković
Office Coordinator at Nordeus DOO (contracted Via G4S DOO)Office Coordinator at Nordeus DOO (contracted Via G4S DOO)
Cassandra McFallCassandra McFall
Owner/Operator at Personal Pet Care & Deep Doo Doo Problem SolvingOwner/Operator at Personal Pet Care & Deep Doo Doo Problem Solving
Emily NoelEmily Noel
Claims/Billing Specialist at May Mu DMD, Ralph Lewis DMD, Lili Lin DMD, LLPClaims/Billing Specialist at May Mu DMD, Ralph Lewis DMD, Lili Lin DMD, LLP
Jana NoveskaJana Noveska
Procurement Specialist at DS Smith International PaperProcurement Specialist at DS Smith International Paper
Dime MishkovDime Mishkov
Co-Founder at Jas I TiCo-Founder at Jas I Ti