Damon Coppage
Tacala
Jonesborough,TN
4
years of professional experience
Shift Lead experienced in customer service, team training, and workplace safety. Achieved operational efficiency through organization, quick issue resolution, and effective management of multiple priorities. Focused on delivering quality results and fostering collaboration within teams.
Work History
Shift Lead
4 Years 4 Months- Supervised shift operations, ensuring crew followed food safety, quality, and service standards.
- Monitored labor, food prep, and drive-thru flow to maintain efficient service during peak periods.
- Trained new team members on station procedures, cash handling, and guest service expectations.
- Resolved customer concerns promptly, supporting positive guest experiences and store reputation.
- Coordinated opening and closing tasks, including cash reconciliation, cleaning, and equipment readiness.
- Communicated daily priorities to crew, maintaining accountability and consistent execution across shifts.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma
Bachelor - Psychology
Skills
Shift leadership
Employee training
Work delegation
Rules enforcement
Workplace safety
Daily reporting
Customer service focus
Guest service
Team motivation
Verbal and written communication
Active listening
Multitasking
Timeline
Shift Lead
Tacala
05.2022 - 09.2026Read More
David Crockett High School
High School Diploma
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California Coast University
Bachelor from Psychology
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