Damon Harris
Meridian,ID
Summary
Customer centric individual with over four years of experience in a variety of customer service environments, more specifically retail and beverage service. Consistently recognized for sales performance and excellence in customer service in both management and team member roles.
Overview
5
5
years of professional experience
Work History
Inventory and Sales Manager
Uptown Cheapskate
06.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales and Receiving Support Associate
Macy's
08.2022 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
Barista Shift Supervisor
Black Rock Coffee Bar
06.2021 - 07.2022
- Served customers quickly and efficiently and created strategies to prevent delays.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Achieved perfect attendance and on time record over a year of employment.
Guest Service Associate
Target
05.2019 - 06.2021
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Education
BBA - Accounting And Finance
Southern New Hampshire University
New Hampshire05.2024
Associate of Arts -
Boise State University
05.2023
Skills
- Team Player
- Customer Service and Rapport
- Food and Beverage Service
- Cleanliness Standards
- Compliance and Safety Monitoring
- Guest Satisfaction
Timeline
Inventory and Sales Manager
Uptown Cheapskate
06.2023 - Current
Sales and Receiving Support Associate
Macy's
08.2022 - Current
Barista Shift Supervisor
Black Rock Coffee Bar
06.2021 - 07.2022
Guest Service Associate
Target
05.2019 - 06.2021
BBA - Accounting And Finance
Southern New Hampshire University
Associate of Arts -
Boise State University