Damon Morris
Atlantic City,NJ
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
17
17
years of professional experience
Work History
Benefit Enrollement Counselor
Benefits Communication, Inc,
09.2016 - 12.2024
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Schedule sales presentations to promote company programs and educate clients on offerings.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Built and maintained a pipeline that supported monthly, quarterly, and annual goals.
Medicare Sales Representative
Ehealthinsurance
06.2021 - 01.2023
- Collaborated with other sales representatives on team-building initiatives, sharing best practices and strategies for continued success in the field.
- Built strong relationships with healthcare providers to ensure seamless coordination of plan benefits and coverage details.
- Assisted clients with the completion of enrollment forms, ensuring accuracy and compliance with regulatory requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Abide by the Centers for Medicare and Medicaid
Services (CMS) Medicare Marketing Guidelines and
company policies and procedures. - Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Sales Representative
Paychex Inc
02.2015 - 01.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Assigned, prioritized, and delegated tasks and responsibilities to department employees.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Manager
Enterprise Holdings
11.2007 - 06.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules, and monitored performance.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Management
Hampton University
Hampton, VA12-1997
Timeline
Medicare Sales Representative
Ehealthinsurance
06.2021 - 01.2023
Benefit Enrollement Counselor
Benefits Communication, Inc,
09.2016 - 12.2024
Sales Representative
Paychex Inc
02.2015 - 01.2016
Manager
Enterprise Holdings
11.2007 - 06.2014
Bachelor of Science - Management
Hampton University
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