Damon Norberg
Apple Valley ,MN
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Also a very detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
25B Information Technology Specialist
US Army
06.2023 - 02.2024
- Managed technical inventory including hardware, software licenses, and warranties to ensure timely upgrades and replacements as needed
- Enhanced cybersecurity measures with regular system scans, updates, and threat monitoring
- Led server infrastructure development, quality assurance, staging and production systems
- Collaborated with interdepartmental teams on large-scale technology projects, ensuring successful implementation and adoption of new systems
- Analyzed network traffic and performance metrics to optimize system performance
Cook Shift Leader
Panda Express
07.2021 - 06.2023
- Maintained a well-organized work station to keep work consistent
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner
- Developed recipes, portion specifications, and standard preparation procedures for all dishes
- Prepared and served various food items in fast-paced environment
- Proven ability to learn quickly and adapt to new situations
- Learned duties for various positions and provided backup at key times
Cashier
Canes Chicken Fingers
02.2021 - 09.2021
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
- Greeted customers entering store and responded promptly to customer needs
- Responded promptly to requests for assistance, spills and customer inquiries
Education
High School Diploma -
Eastview Senior High School
06.2023
Skills
- Self Motivation
- Network Administration
- Customer service expert
- System Troubleshooting
- Quick Learner
- IP Addressing and Subnetting
- Ticket support system management
Certification
CCIE - Cisco Certified Internetwork Expert
Timeline
25B Information Technology Specialist
US Army
06.2023 - 02.2024
Cook Shift Leader
Panda Express
07.2021 - 06.2023
Cashier
Canes Chicken Fingers
02.2021 - 09.2021
High School Diploma -
Eastview Senior High School