
Customer service and operations professional with over 10 years of experience in hospitality, food production, and financial services. Skilled in team leadership, sanitation supervision, customer care, and process management. Certified in CPR/First Aid, forklift operation, and sanitation practices, with proven ability to maintain safe, efficient, and customer-focused environments.
Delivered excellent guest service during overnight operations.
• Managed reservations, check-ins, and daily financial reconciliation.
• Set up breakfast service each morning, ensuring food safety standards.
• Resolved guest concerns promptly to maintain satisfaction and loyalty.
Team Leadership & Staff Training
Customer Service & Guest Relations
Sanitation & Food Safety Compliance
Cash Handling & Financial Reconciliation
Chemical Inventory Management
Problem Solving & Conflict Resolution
POS Systems & Computer Literacy
Forklift Certification and Training
CPR & First Aid Certified
Sanitation Practices and Principles