Damon Trimble
Jonesboro,USA
Summary
Dynamic and service-oriented Customer Associate with over 10 years of experience in fast-paced call center environments. Demonstrated ability to analyze data to identify improvement opportunities while collaborating effectively with cross-functional teams to resolve complex issues. Strong communication skills enhance customer satisfaction and drive operational efficiency. Proficient in a range of tools including SAP, Excel, Pivot Tables, SharePoint Knowledge Management, Genesys, FET Sales Force, MS Teams, and the MyCoke portal, complemented by an Insurance Adjusters License.
Overview
7
7
years of professional experience
Work History
Credits & Deductions Advisor
Randstad at Coca-Cola Company
Atlanta, USA
10.2024 - 01.2026
- Investigated and resolved invalid customer deductions and chargebacks related to damaged products and other discrepancies.
- Processed and issued credit memos to customer accounts to ensure accurate billing adjustments using SAP systems.
- Collaborated with sales, customer service, and logistics teams to address and resolve complex issues.
- Maintained accurate records of transactions. Posted payments to customer accounts. Reconciled account balances to ensure accuracy.
Project Coordinator
Randstad at Coca-Cola Company
Atlanta, USA
08.2022 - 02.2024
- Contacted customers to verify service requests and order details. Assisted in scheduling service appointments and confirming equipment service. Coordinated parts delivery confirmations to ensure timely service fulfillment.
- Coordinated asset sourcing and delivery processes, utilizing Coca-Cola information systems and supplier contacts to ensure timely project execution for customers.
- Conducted comprehensive data analysis to pinpoint project improvement and optimization opportunities.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Performed regular reviews of project documentation and communicated results to relevant personnel.
- Compiled and analyzed weekly, monthly, and quarterly reports to summarize key performance indicators.
Claims Representative
State Farm Insurance
Atlanta, USA
04.2019 - 08.2022
- Facilitated collaboration within a team to efficiently manage high volumes of claims and telephone inquiries.
- Identified, analyzed, and addressed moderate coverage and liability issues.
- Compiled and documented comprehensive loss information while leveraging expertise in auto policy endorsements and state regulations.
- Fulfilled all mandatory training programs and obtained state licensing to meet adjuster's requirements.
- Documented changes in claim statuses using specialized software Systems.
- Assisted in investigating facts to confirm coverage and liability for claims. Supported negotiation of settlements and determined payments for claims.
- Assessed damages on property or casualty losses to determine appropriate settlement amounts.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Education
Highschool Diploma -
Benjamin E. Mays Highschool
06.1996
Skills
- Team leadership
- Problem-solving skills
- Effective time management
- Project coordination
- Effective written communication
- Effective task delegation
- Decision-Making
- Spreadsheet tracking
- Project Coordination
- Project evaluation insights
- Customer Service
- Information gathering
Timeline
Credits & Deductions Advisor
Randstad at Coca-Cola Company
10.2024 - 01.2026
Project Coordinator
Randstad at Coca-Cola Company
08.2022 - 02.2024
Claims Representative
State Farm Insurance
04.2019 - 08.2022
Highschool Diploma -
Benjamin E. Mays Highschool