Devon Kittle
Mount Pleasant
Summary
Dynamic and adaptable professional with a decade of experience in trades, specializing in flooring installation, plumbing, tile setting, carpentry, and home improvement. A recent transition to stay-at-home parenting has fostered a fresh perspective and renewed enthusiasm for re-entering the workforce, equipped with a diverse skill set that includes operating heavy machinery and managing technical systems. Proficient in various software applications, including advanced Microsoft Office and Google Workspace tools, with a strong foundation in digital literacy and remote work capabilities. Committed to leveraging practical experience and technical knowledge to contribute effectively in a new role while embracing continuous learning and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Primary Caregiver
Self-employeed
Mount Pleasant, MI
06.2022 - Current
- I have been a stay-at-home parent for 4 years, to a total of 3 children, now 4, 2, and 2 months of age.
- Successfully managed full-time care, development, and daily scheduling for three children under age five in a high-demand environment
- Maintained a structured, safe, and nurturing environment while balancing competing priorities and rapidly changing daily needs
- Spearheaded multiple DIY projects on personal residence involving: major appliance repair and installation, minor HVAC maintenance and repair, landscaping, drywall installation, bathroom renovation, plumbing, electrical, insulation, lawn maintenance, woodworking, and many more practical skills
- Displayed organizational discipline, multitasking ability, and resilience in a continuous 24/7 responsibility role
Amazon Delivery Driver
Lime Logistics LLC - Amazon DSP Sub-Contractor
Phoenix, AZ
08.2021 - 06.2022
- Conducted daily pre-trip inspections and preparation of assigned delivery vehicles to ensure safe and compliant operation.
- Loaded, organized, and managed delivery routes containing up to 300+ packages per day, optimizing package placement for efficiency and accuracy.
- Safely operated company delivery vans while navigating residential, commercial, and multi-unit apartment locations in compliance with company and Department of Transportation (DOT) safety standards.
- Delivered packages accurately and efficiently to customer-designated locations while maintaining high standards of customer service.
- Consistently completed assigned delivery routes in 5–6 hours, significantly outperforming the company standard of 8–10 hours.
- Exceeded Amazon performance expectations by averaging 33+ stops per hour, surpassing the standard benchmark of 27 stops per hour.
- Maintained a 95%+ delivery accuracy rate, accounting for authorized returns, damaged merchandise, and return-to-sender procedures.
- Demonstrated exceptional inventory control by ensuring all packages were accounted for throughout each shift, with zero unresolved missing-package incidents.
- Completed end-of-shift vehicle inspections, unloaded equipment and delivery materials, and reported any operational concerns in accordance with company procedures.
- Maintained a perfect record of no vehicle damage or company property incidents throughout employment.
- Adhered to DOT regulations, company policies, and safety protocols, maintaining a flawless compliance record.
- Proven ability to work independently, manage time effectively, and perform in a fast-paced, high-volume logistics environment.
- One of the most fulfilling work positions I have ever worked, due to the flexibility and rewarding work schedule based entirely on my performance.
- Operations Manager: Catherine Pimsner
- Phone: 480-695-1420
- Address: 500 W Pinnacle Peak Rd., Phoenix, AZ, 85027
- Amazon DSP Delivery Driver | Nearly 1 Year of Experience
Mobile Installation Technician
Safelite Autoglass
Phoenix, AZ
12.2020 - 09.2021
- Successfully completed a comprehensive training program consisting of both classroom instruction and hands-on field experience, earning an informal award for placing top of the class.
- Demonstrated exceptional aptitude and performance throughout training, leading to promotion as a Mobile Installation Technician upon successful completion.
- Operated a company-assigned service van and maintained responsibility for tools, equipment, and inventory required for daily operations.
- Installed and replaced a variety of automotive glass components, including windshields, door glass, rear windows, and related mechanical parts.
- Performed mobile service calls while maintaining high standards of safety, accuracy, and efficiency within extreme weather and working environments.
- Achieved a perfect customer satisfaction rating through professional communication, quality workmanship, and dependable service.
- Consistently met or exceeded all key performance metrics established for first-year technicians.
- Maintained an exceptionally low callback rate, reflecting strong attention to detail and high-quality installations completed correctly the first time.
- Built positive customer relationships by providing courteous service and clear explanations of repair and installation processes.
- Demonstrated strong problem-solving, time-management, and independent work skills while servicing customers in a mobile environment.
- Supervisor: Cynthia Calderon
- Phone: 480-360-8456
- Address: 23610 N 20th Dr #2, Building 6, Phoenix, Arizona, 85027
- Mobile Installation Technician | Nearly 1 Year of Experience
Solar Installer
McCarthy Building Co
Phoenix, AZ
11.2020 - 12.2020
- Briefly Worked under McCarthy Building Co. as a Solar Panel Installer/Laborer in Phoenix, Arizona, on the Sun Stream 2 Solar Project, before my hiring at Safelite Autoglass (closer proximity to my residence).
- I helped install miles of solar panels, lifting, placing, bolting with hand tools and machinery, and calibrating solar panels.
- Quickly learned the technical skills, and even helped train newer hires to offset training demands for the official trainers - "Drivers".
Flooring Installer
Royal Floor Covering
Traverse City, MI
09.2012 - 06.2020
- Installed a wide variety of flooring materials, including hardwood, carpet, tile, vinyl, laminate, and specialty flooring products.
- Collaborated effectively with both individual installers, contracted builders, and cross-trade installation teams to complete projects efficiently and on schedule.
- Maintained a strong commitment to quality workmanship, productivity, and meeting project deadlines.
- Operated and drove company vehicles to transport flooring materials, tools, and equipment to and from job sites.
- Managed warehouse inventory and organization, utilizing both manual labor and forklift operation to maintain an efficient workflow.
- Built and maintained positive relationships with customers and homeowners by providing professional, friendly, and personalized service throughout each and every project.
- Communicated directly with clients to address questions, concerns, and project expectations, ensuring high customer satisfaction.
- Assisted in training and mentoring new employees on basic installation techniques, safety procedures, and job-site responsibilities.
- Demonstrated strong organizational, time-management, and problem-solving skills in both warehouse and field environments.
- Contributed to a safe and productive work environment through teamwork, reliability, and attention to detail.
- Worked 2 years through the company as an Unofficial Apprentice/Trainee over the summers of 2010-2012, until officially hired in late 2012
- Contractor: Joshua King
- Phone: 231-633-4327
- Address: 855 Polaris Crescent Dr, Suite D4
- Flooring Installer | 10 Years of Experience
- Flooring Installation Trainee | 2010–2012
Computer Sales Associate
Best Buy
Traverse City, MI
03.2015 - 09.2016
- Consulted with customers to identify their technology needs, usage requirements, and budget constraints, providing tailored product recommendations and solutions.
- Successfully sold a wide range of products, including desktop and laptop computers, consumer electronics, home appliances, service plans, financing packages, and store credit card accounts.
- Consistently delivered exceptional customer service through one-on-one consultations, product demonstrations, and solution-based selling techniques.
- Assisted customers in evaluating financing and payment options, helping them secure products that met both their needs and financial goals.
- Developed extensive product knowledge in Windows-based PCs, custom computer configurations, Apple Mac computers, peripherals, and related electronic products.
- Diagnosed and troubleshot basic hardware and software issues for customers, providing initial technical support and guidance, before referring them to Geek Squad for any significant service.
- Coordinated with technical support specialists and service departments to ensure customers received appropriate assistance for advanced repair and troubleshooting needs.
- Educated customers on product features, specifications, warranties, and protection plans to support informed purchasing decisions.
- Built strong customer relationships through effective communication, professionalism, and a customer-focused approach.
- Demonstrated the ability to balance sales objectives with customer satisfaction, resulting in repeat business and positive customer experiences.
- Sales Associate – Computers & Consumer Electronics | 1+ years of experience
Education
High School Diploma - Upper secondary education
Grand Traverse Academy
Traverse City, MI06-2011
Skills
- Installation management
- Materials handling
- Construction process
- Customer service
- Time management
- GPS and route planning
- Heavy lifting
- Forklift operation
- Power tool operation
- Outdoor installations
- Solar installations
- Auto glass repair
- Windshield replacement
- Computer repair
- POS operation
Certification
Driver's License
Languages
English
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- DIY and Home Improvement
- Auto Repair/Restoration
- Crafting and DIY Projects
- 4 years of hosting foreign exchange students, from Germany, Italy, Denmark, Brazil, and Japan
- 3D Printing
Timeline
Primary Caregiver
Self-employeed
06.2022 - Current
Amazon Delivery Driver
Lime Logistics LLC - Amazon DSP Sub-Contractor
08.2021 - 06.2022
Mobile Installation Technician
Safelite Autoglass
12.2020 - 09.2021
Solar Installer
McCarthy Building Co
11.2020 - 12.2020
Computer Sales Associate
Best Buy
03.2015 - 09.2016
Flooring Installer
Royal Floor Covering
09.2012 - 06.2020
High School Diploma - Upper secondary education
Grand Traverse Academy