Damon Wright
Chapel Hill,NC
Summary
Experienced with providing effective and responsive customer support via live chat. Utilizes strong communication skills and quick problem-solving abilities to address customer inquiries. Track record of maintaining high customer satisfaction through efficient issue resolution and adaptability.
Overview
15
15
years of professional experience
Work History
Chat Representative
Charter Communications
Morrisville, NC
03.2023 - Current
- Helped Customers with all their tech related issues with service and provided great care and empathy in getting to the bottom of their needs and restoring service in which ever way possible.
- Resolved customer inquiries through live chat, ensuring timely and accurate responses.
- Assisted customers with troubleshooting issues related to services and equipment.
- Provided detailed product information to guide customers in making informed decisions.
- Documented interactions in CRM system, maintaining accurate records of customer conversations.
Customer Service Agent
TLW Exchanges and Refunds Dispatcher
02.2017 - 12.2024
- Answered phone calls and responded to customer emails regarding Samsung returns and exchanges.
- Arranged and processed return and refund tickets for customers.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized pick-up for returns.
Service Dispatcher
TLW
10.2016 - 12.2024
- Answered phone calls and responded to customer emails about Samsung recalls.
- Arranged and processed repair and refund tickets for customers dealing with the Samsung recalls.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized repair appointments.
Dialer
AST Fund Solutions
03.2015 - 12.2024
- Used various online search engines to find contact information on shareholders to solicit proxy votes.
Freight Packer
Temps Unlimited / Grobet USA
06.2014 - 12.2024
- Packed freight orders in a uniform and organized fashion to be shipped to various locations globally.
Service Clerk
Shop-Rite
01.2014 - 12.2024
- Cleaned store front and back room.
- Assist customers to their vehicles.
- Assist with registers when necessary.
Sales Assoc/Quality Assurance
Food Lion
03.2013 - 12.2024
- Stocked shelves for quality display and presentation of store products.
- Assisted with registers when necessary.
Sales Associate
Bruegger's Bagels
08.2011 - 12.2024
- Provided excellent customer service.
- Prepared food orders.
- Assisted with deliveries.
- Cashiering.
Customer Service Representative
Strawbridge Studios Inc.
Durham, NC
10.2022 - 03.2023
- Assist customer phone calls, emails and/or chats via Zendesk.
- Resolve customer complaints and issues.
- Tracked customer issues through resolution to completion.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Managed customer accounts using CRM software, ensuring accurate record-keeping and streamlined communication.
Sales Floor Manager
LKQ Corporation - Keystone Automotive
Durham, NC
12.2021 - 10.2022
- Assisted sales team with completing customer transactions and managing issues.
- Trained, coached and motivated Sales staff with guidance in providing customers with excellent service.
- Tracked daily cash handling, reconciled sales and prepared bank deposits and bank runs when necessary.
- Completed store opening and closing procedures such as, performing cash audits and assured all customers have exited the yard.
- Oversaw daily sales floor operations, ensuring optimal customer service and product availability.
Inside Sales Coordinator
LKQ Corporation - Keystone Automotive
Durham, NC
05.2021 - 12.2021
- Issued interchanges for various vehicles and parts.
- Ensured all customers entering the yard have signed the release.
- Inspected all toolboxes and bags as customers entered and exited the yard.
- Ensured all parts were marked at transactions.
- Maintained cleanliness of sales floor.
- Coordinated sales activities to enhance communication between teams and clients.
- Managed customer inquiries and provided timely responses to improve satisfaction.
Envoy Driver
SRS Envoy Services LLC
Lodi, NJ
09.2019 - 03.2021
- Maintained professional and friendly demeanor during deliveries.
- Securely and efficiently loaded and unloaded pallets to truck for delivery.
- Delivered pallets of customer orders of food items to various Shop Rite Supermarkets throughout Bergen County.
- Loaded and secured items in trucks to avoid damage to pallets during delivery.
- Operated vehicles safely to transport goods and personnel efficiently.
- Conducted routine vehicle inspections to ensure compliance with safety standards.
Activity Assistant
Spectrum for Living
Teaneck, NJ
03.2018 - 07.2019
- Assisted clients with Developmental disabilities in an adult training center.
- Assisted clients build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Provided emotional support and companionship to improve quality of life for clients.
- Engaged residents through events, small groups, and personal attention.
- Assisted with bathing, dressing and grooming.
- Provided transportation to appointments and events to keep clients connected to community and allow access to necessary services.
- Facilitated engaging recreational activities to enhance residents' social interaction and well-being.
- Assisted in planning and organizing events, ensuring a positive experience for participants.
Kitchen Staff / Delivery Driver
The Chicken and Rib Crib
Bergenfield, NJ
10.2017 - 02.2018
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained food safety and sanitation standards while assisting with food preparation.
- Delivered food orders to various customers and locations.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Navigated delivery routes efficiently, minimizing delays and optimizing time management.
- Delivered food orders promptly, ensuring customer satisfaction and adherence to quality standards.
Fuel Service Attendant
WaWa
Hackensack, NJ
06.2016 - 11.2017
- Maintained and cleaned work area.
- Assisted and attended to customers with their fuel requests and took payments.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of service areas to enhance overall guest experience.
- Collaborated with team members to ensure timely restocking of products and supplies.
Education
Bachelor of Arts - Digital Filmmaking
Art Institute of Charlotte
Charlotte02.2013
High School Diploma -
Teaneck High School
Teaneck06.2009
Skills
- Microsoft Office,
- Mac OS software and Linux software,
- Customer Service,
- Teamwork and collaboration
- Customer service
- Attention to detail
- Zendesk
- Quick typing
- Language fluency
- Empathy display
- Persuasion techniques
- CRM software
Timeline
Chat Representative
Charter Communications
03.2023 - Current
Customer Service Representative
Strawbridge Studios Inc.
10.2022 - 03.2023
Sales Floor Manager
LKQ Corporation - Keystone Automotive
12.2021 - 10.2022
Inside Sales Coordinator
LKQ Corporation - Keystone Automotive
05.2021 - 12.2021
Envoy Driver
SRS Envoy Services LLC
09.2019 - 03.2021
Activity Assistant
Spectrum for Living
03.2018 - 07.2019
Kitchen Staff / Delivery Driver
The Chicken and Rib Crib
10.2017 - 02.2018
Customer Service Agent
TLW Exchanges and Refunds Dispatcher
02.2017 - 12.2024
Service Dispatcher
TLW
10.2016 - 12.2024
Fuel Service Attendant
WaWa
06.2016 - 11.2017
Dialer
AST Fund Solutions
03.2015 - 12.2024
Freight Packer
Temps Unlimited / Grobet USA
06.2014 - 12.2024
Service Clerk
Shop-Rite
01.2014 - 12.2024
Sales Assoc/Quality Assurance
Food Lion
03.2013 - 12.2024
Sales Associate
Bruegger's Bagels
08.2011 - 12.2024
Bachelor of Arts - Digital Filmmaking
Art Institute of Charlotte
High School Diploma -
Teaneck High School