Damon Grant Shields
Godley,Texas
Summary
Versatile Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Angell Parcel & Logistics LLC
01.2023 - Current
- Oversaw the hiring, training, disciplining of 50+ employees
- Organized resources, supplies and teams to meet operational demand and core metrics
- Communicated clear objectives and implemented hands-on strategies resulting in peak performance
- Organized and maintained a fleet of 30+ Delivery Vehicles
- Arranged crew schedules to align with business and project demands.
Site Lead
Delivery Management Group
01.2019 - 01.2023
- Maintained a yard of 200+ Delivery Vehicles
- Worked with multiple Delivery Service Providers to provide peak performance
- Scheduled needed materials, workers and equipment to complete work on time
- Conducted inspections on new delivery vehicles and verified proper maintenance on current fleets.
Pest Control Service Technician
Arrow Exterminators
03.2018 - 11.2018
- Prepared exact chemical mixtures based on customers' likely pest concerns and current seasonal conditions
- Walked customers' property to identify infestations and potential sales opportunities
- Upheld business reputation for professionalism by maintaining neat personal appearance and clean truck
- Satisfied clients by explaining treatment options and completing thoroughly treating properties to remedy or prevent pests.
Pest Control Service Technician
ABC Home and Commecial Services
07.2007 - 02.2018
- Prepared exact chemical mixtures based on customers' likely pest concerns and current seasonal conditions
- Walked customers' property to identify infestations and potential sales opportunities
- Upheld business reputation for professionalism by maintaining neat personal appearance and clean truck
- Advised customers on particular pest issues, including mice, snakes and termites.
Education
Master of Science - Business Management
University of Phoenix
Phoenix, Arizona04.2012
Skills
- Risk management
- Resource coordination
- Cross-functional collaboration
- Staff training
- Schedule oversight
- Staff management
- Logistics management
- Onboarding and Orientation
- Logistics Management
- Problem-Solving
- Team Leadership
- Budget Management
References
- Adam Angell, (920)-265-7687
- Shawn Ritchey, (817)-366-3614
- Travis Blackwood, (817)-913-7588
Timeline
Operations Manager
Angell Parcel & Logistics LLC
01.2023 - Current
Site Lead
Delivery Management Group
01.2019 - 01.2023
Pest Control Service Technician
Arrow Exterminators
03.2018 - 11.2018
Pest Control Service Technician
ABC Home and Commecial Services
07.2007 - 02.2018
Master of Science - Business Management
University of Phoenix
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