Damonica Banks

Supervise Dining service operation in single site and maintain compliance in accordance to state regulations and health department standards.

• Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
• Resolved challenging resident complaints to full satisfaction, promoting brand loyalty.
• Determined operational weak points and implemented corrective actions to resolve Texture & Tray card accuracy, client satisfaction concerns, Resident Preferences and facilitate systems and standards to achieve positive results
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
• Monitored food preparation, production and plating for quality control
• Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews

• Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
• Set schedules for 35 - 40 staff by planning and designating shifts and hours
• Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
• Investigated and integrated enhanced service and team management strategies to boost business profits
• Organized and oversaw food service training to educate employees on Food safety, Quality, Service, Cleanliness and Value
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
• Hired and managed all kitchen staff