D’amonique Harris
Norcross,GA
Summary
Personable individual offering over 10 years of customer service experience and more than 2 years of banking and employment services experience. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
12
12
years of professional experience
Work History
Hybrid Member Service Agent
Delta Community Credit Union
06.2022 - Current
- Enhance member satisfaction by promptly addressing concerns and providing accurate information.
- Boost member retention rates by building rapport through personalized service and consistent followup.
- Process and simplify loan applications, so members understand the loan they are obtaining and suggest loans that best fit their needs (200,000 monthly in loans funded)
- Perform multitudes of monetary transaction daily, with 100 percent accuracy.
- Proficient and worked with IRAs, Zelle, online banking, domestic and international wire, and bank’s operating system.
Employment Specialist
RHD
12.2020 - 04.2022
- Assisted employers in creating positions that capitalize off the job seeker’ strengths
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
Instructor/Career Advisor
EDSI
10.2019 - 08.2020
- Worked with Jail leadership to recruit, educate and enroll eligible inmates into the LEAP Program (20 enrollments per class)
- Taught career awareness and employability skills curriculum to increase motivation by developing engaging lesson plans that catered to various learning styles.
- Kept meticulous case notes and records of participants’ progress through evaluation assessments and in person meetings.
- Worked with LEAP participants, and PA CareerLink Lehigh Valley to help participants transition between the Jail and PA CareerLink.
Teller
TD Bank
02.2018 - 10.2019
- Assisted customers with account inquiries, resolving issues, and transactions such as cashing checks, deposits and withdrawals.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
Clerical Assistant
Rutgers University SEBS EOF
09.2015 - 05.2019
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Assisted with the coordination of programs by providing support and coordinating schedules for the department.
- Enhanced team productivity by providing administrative support and coordinating schedules and programs for the department.
- Streamlined office processes by organizing and maintaining efficient filing systems.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
Team Member
Quick Chek
06.2012 - 04.2017
- Greeted customers and helped with the selection of appropriate products as requested.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Notary Public
Gwinnett County, GA03.2023
Grant Writing Cert. -
Temple University – Harrisburg
Harrisburg, PA01.2022
Bachelor of Arts in Social Work -
Rutgers University School of Arts and Sciences (SAS)
New Brunswick, NJ05.2019
Skills
- Telephone Etiquette
- Problem Solving
- Stress Management
- Computer Proficiency
- Empathy and Compassion
- Teamwork and Collaboration
- Product Recommendations
- Microsoft Office
Timeline
Hybrid Member Service Agent
Delta Community Credit Union
06.2022 - Current
Employment Specialist
RHD
12.2020 - 04.2022
Instructor/Career Advisor
EDSI
10.2019 - 08.2020
Teller
TD Bank
02.2018 - 10.2019
Clerical Assistant
Rutgers University SEBS EOF
09.2015 - 05.2019
Team Member
Quick Chek
06.2012 - 04.2017
Notary Public
Grant Writing Cert. -
Temple University – Harrisburg
Bachelor of Arts in Social Work -
Rutgers University School of Arts and Sciences (SAS)
Similar Profiles
Nicholaus WhitakerNicholaus Whitaker
HMSA at Delta Community Credit UnionHMSA at Delta Community Credit Union
Aijah FlandersAijah Flanders
Bank Teller at Delta Community Credit UnionBank Teller at Delta Community Credit Union
Ericka MartinEricka Martin
Senior Fraud Investigator II at Delta Community Credit UnionSenior Fraud Investigator II at Delta Community Credit Union