DAMONTAY TERRY
Glen Allen,VA
Summary
Results-driven Hospitality Leader experienced in enhancing operational efficiency and delivering exceptional guest experiences. Achieved organizational success through strong problem-solving and communication skills while maintaining compliance and supporting team dynamics. Committed to professionalism and consistently resolving issues to support team members and ensure organizational efficiency.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Residence Inn Glen Allen
02.2026 - Current
- Delivered exceptional service, ensuring positive guest experiences while managing front desk operations in fast-paced hospitality environment.
- Customer-oriented Hotel Front Desk Agent with expertise in guest relations, reservations, check-in/check-out procedures, cash handling, and problem resolution.
- Demonstrated strong communication, organizational, and multitasking skills, focusing on professionalism and customer satisfaction.
Mail Clerk
United States Postal Service
Henrico, USA
10.2024 - Current
- Experienced administrative and mail operations professional with a strong background in managing incoming and outgoing correspondence, ensuring accurate and timely distribution across departments.
- Maintained postage and shipping supply inventory, utilized mailing and tracking software, and processed shipments accurately to ensure timely delivery.
- Streamlined mail handling procedures, maintained detailed records, conducted compliance audits, and supported operational efficiency across departments.
- Collaborated with team members and trained new staff on mail processing systems and equipment to enhance workflow and service quality.
Emergency Communications Agent
VCU Health
Richmond, USA
03.2022 - 06.2024
- Highly organized emergency communications professional with experience coordinating critical incident response activities in fast-paced healthcare environments.
- Coordinated dispatch of emergency response teams, managed emergency notifications, and collaborated with law enforcement, emergency medical services, and fire response personnel to ensure timely incident response.
- Issued emergency announcements, maintained accurate regulatory documentation, and supported high-volume call center operations to enhance communication and compliance.
- Maintained composure under pressure, exercised sound judgment, and ensured rapid, effective communication during emergencies to safeguard patient safety and operational continuity.
Assistant Office Lead
Food Lion
Richmond, USA
02.2022 - 03.2023
- Supported daily grocery store operations, supervised staff, and delivered exceptional customer service in fast-paced environment to enhance customer satisfaction.
- Coordinated employee scheduling, managed inventory, merchandised products, handled cash, and resolved customer concerns to maintain store efficiency.
- Results-driven retail professional with experience supporting daily grocery store operations, supervising staff, and delivering exceptional customer service in a fast-paced environment.
- Demonstrated leadership, communication, and problem-solving abilities, fostering positive shopping experience and aligning team efforts with business objectives.
Education
CLOVER HILL HIGH SCHOOL -
CLOVER HILL HIGH SCHOOL
MIDLOTHIAN, VASkills
- Operational Efficiency
- Analytical Skills
- Communication Skills
- Team Collaboration
- Regulatory Compliance
- Customer service
- Detail orientation
- Customer Service Training
- Inventory Management
- Guest Safety Management
Locations
- Richmond, VA, 23173
- Glen Allen, VA, 23059
Timeline
Guest Service Representative
Residence Inn Glen Allen
02.2026 - Current
Mail Clerk
United States Postal Service
10.2024 - Current
Emergency Communications Agent
VCU Health
03.2022 - 06.2024
Assistant Office Lead
Food Lion
02.2022 - 03.2023
CLOVER HILL HIGH SCHOOL -
CLOVER HILL HIGH SCHOOL