Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Benjamin Timmons

Scottsdale,AZ

Summary

Sports Business graduate with over three years of experience as a Guest Service Representative at the PHX Arena with Player 15 Group. Detail-oriented and adaptable, with strong teamwork, problem-solving, and time-management skills. Eager to apply academic knowledge and hands-on experience in the field with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Guest Service Representative

PHX Arena
04.2022 - Current
  • Company Overview: Player 15 Group
  • Provided customer service and created connections with guests at the arena to help make their experience more memorable and enjoyable.
  • Greet guests with respect and provide friendly and knowledgeable service to the guests to be able to answer any questions they may have.
  • Working inside the arena to ensure guest safety and ensure guests are behaving according to rules and standards of the stadium.
  • Contributed to increase in repeat business by developing strong relationships with guests.

Gameday Operations Internship

Insignia Events
10.2021 - 02.2022
  • Company Overview: State Farm Stadium, Arizona Cardinals
  • Engaged with hundreds of customers at the concession stands during events to serve their food and beverages.
  • Used effective communication with guests and other staff to help with parking needs at the venue.
  • Ensured the guests were helped quickly and efficiently with excellent customer service to help them enjoy their experience on game days.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Assistant Manager

Dominos Pizza Inc.
02.2019 - 10.2021
    • Improved customer satisfaction by addressing and resolving complaints promptly.
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Developed strong working relationships with staff, fostering a positive work environment.
    • Maintained a clean, safe, and organized store environment to enhance the customer experience.
    • Worked and Trained team members in food preparation, service and safety procedures following requirements stated by the General Manager.

Education

Bachelor of Arts - Business (Sports Business)

W. P. Carey School of Business, Arizona State University
Tempe, AZ
05.2024

Skills

  • Customer service
  • Effective communication
  • Problem solving
  • Attention to detail
  • Operational efficiency
  • Detail-oriented
  • Teamwork and collaboration

Languages

English

Interests

  • Music
  • Watching Movies and TV Shows
  • Team Sports
  • Video Gaming

Timeline

Guest Service Representative

PHX Arena
04.2022 - Current

Gameday Operations Internship

Insignia Events
10.2021 - 02.2022

Assistant Manager

Dominos Pizza Inc.
02.2019 - 10.2021

Bachelor of Arts - Business (Sports Business)

W. P. Carey School of Business, Arizona State University

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Benjamin Timmons