Damorio Thompson
Las Vegas,NV
Summary
Dynamic customer service professional with proven expertise at Tesla, excelling in conflict resolution and active listening. Recognized for enhancing customer satisfaction and loyalty through empathetic communication. Proficient in data entry and call center operations, consistently achieving positive feedback and maintaining high standards of service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
California Unemployment
01.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution .
- Participated in training programs to enhance product knowledge and customer service skills.
Warehouse Worker
Amazon
09.2021 - 12.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Customer Service Representative
Tesla
01.2019 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Safeway
04.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma - General Studies
Fremont High School
Fremont, CA06.2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Problem resolution
- Microsoft outlook
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
Timeline
Customer Service Representative
California Unemployment
01.2024 - 02.2025
Warehouse Worker
Amazon
09.2021 - 12.2023
Customer Service Representative
Tesla
01.2019 - 07.2021
Cashier
Safeway
04.2018 - 01.2019
High School Diploma - General Studies
Fremont High School
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