Dan Atwood
Lehi
Summary
Language, culture, and business enthusiast delivering innovative ideas, unique strategies, enhanced customer loyalty, cohesive work teams, and elevated company profits.Committed Customer Service Specialist adept at prioritizing tasks and managing multiple responsibilities in high-pressure environments.Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Gabb Wireless
09.2024 - 03.2025
- Consistently recognized for highest number of calls taken on the team. This highlighted a strong work ethic and unparalleled dedication to service.
- Praised for unique improvement recommendations, many of which were implemented.
- Proactively ensured client engagement through multiple follow-up call attempts, addressing a key customer pain point about promise fulfillment.
Bilingual Member Success Expert
Unicity International
07.2021 - 09.2022
- Performed beyond expectations, leading to two promotions with raises within a year and boosted retention rates from 42% to 50% for three consecutive months.
- Created lasting friendships with coworkers who maintain contact years later.
- Created and redesigned five process documents, significantly improving team efficiency and efficacy in assisting clients.
Education
B.S. - International Business
Utah Valley University
12.2023
Skills
- Interpersonal Communication
- Exceptional writing
- Fluency in foreign languages
- Public speaking
- Professional presentations
- Administrative Skills
- Organizational Skills
- Record management
- Process adherence
- Optimized workflows
- Customer service
- Personal organization systems
- Record-keeping
- Relationship building
- Active listening
- Compassionate personality
- Authentic personality
- Honest personality
- Leadership
Languages
Spanish
Full Professional
Bulgarian
Professional
Chinese (Mandarin)
Limited
Timeline
Customer Service Representative
Gabb Wireless
09.2024 - 03.2025
Bilingual Member Success Expert
Unicity International
07.2021 - 09.2022
B.S. - International Business
Utah Valley University
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