Summary
Overview
Work History
Education
Skills
Timeline
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DAN BOSSERT

DAN BOSSERT

San Diego,CA

Summary

Talented Senior Project Manager with excellent client oversight and issue resolution talents. Well-versed in market trends, presales and customer service strategies and customer engagement techniques. Concise and decisive communicator with organizational, multitasking and project management talents. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

15
15
years of professional experience

Work History

Senior Project Manager

Caret Legal, AbacusNext - SPM
08.2016 - Current
  • Established governance and process controls to monitor and improve customer service delivery for SaaS based platform and cloud service solutions provider.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Monitored project progress, identified risks, and implemented corrective measures to acquire success
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.

Technical Project Manager

Thomson Reuters Elite
09.2015 - 03.2016
  • Prepared project scopes, implementation plans, testing strategy and completed database migration and installation of enterprise front office/back-office software in test and production in law firm environments
  • Liaison between client and data conversion teams, facilitated transfer of data between organizations, produced data maps, proofing plans, and issue log for correction and meeting defined deliverables.
  • Managed 4 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills
  • Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
  • Assessed and analyzed customer requirements to develop effective IT project plans.
  • Devised test plans to validate accuracy of IT projects.

Project Manager

VeriFone Holdings
10.2014 - 03.2015
  • Led POS retail merchant deployments of encryption software for processing gateways and point-to-point encryption solutions.
  • Provided technical guidance of EMV, NFC, and POS integration compliance with Payment Card Industry- Data Security Standards
  • Facilitated technical reviews of merchant's P2P card processing environments in conformance with payment acquirer gateways and securing encryption on pin pad devices to process card holder PAN and PIN data presented in stores for transaction processing.
  • Analyzed merchant's payment processes, network security controls, and assisted in pre-certification and validation testing to secure device encryption on card swipe transactions in a cloud PaaS reporting system
  • Managed project deliverables and coordinated technical resources for go-live launch and conducted post- operational debriefs for project completion and sign off by of merchant's project teams.

Project Manager

Sycuan Casino and Golf Resort
12.2011 - 10.2014
  • Led cross functional engineering teams in the implementation of enterprise business systems, infrastructure, software as a service (SaaS) deployment for a tribal gaming casino and hotel golf resort
  • Improved ticketing kiosks for member reward programs using NFC collection points for data transport and member tracking
  • Negotiated $.5M (POS) system for (6) restaurants, hotel, and retail divisions and improved sales tracking by 12%
  • Managed project teams of a $3MM Cisco NEXUS core service project supporting 2000 slot machines, 450 desktops and back-office hotel and casino business management systems
  • Improved on premise 802.11 N WLAN 1Gig infrastructure to support Cisco VOIP wireless phones, Bingo gaming on wireless tablets, and Club Sycuan mobile app for player points tracking and loyalty rewards redemption
  • Conducted annual PCI compliance audits for merchant attestation and certification and remediated issues.

Chief Technology Officer

San Diego Metropolitan Transit System
07.1999 - 09.2011
  • Supervised 20 staff and maintained Project Services organization strategies for service operations agency wide
  • Ensured that project managers practically applied project management concepts to facilitate the achievement of business objectives
  • Created annual services spending programs aligned with SANDAG regional planning budgets for San Diego County
  • Program Lead for AFC deployment and integration and facilitated design architecture for payment exchange processing.

Education

Bachelor of Science - Computer Science

National University
La Jolla, CA
05.1998

Skills

  • Multi-Operations Management
  • Performance Monitoring
  • Agile Projects
  • Process Engineering
  • Production Development
  • Software Documentation
  • Plan Projects
  • Work Planning and Prioritization

Timeline

Senior Project Manager

Caret Legal, AbacusNext - SPM
08.2016 - Current

Technical Project Manager

Thomson Reuters Elite
09.2015 - 03.2016

Project Manager

VeriFone Holdings
10.2014 - 03.2015

Project Manager

Sycuan Casino and Golf Resort
12.2011 - 10.2014

Chief Technology Officer

San Diego Metropolitan Transit System
07.1999 - 09.2011

Bachelor of Science - Computer Science

National University

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