Dan Bowden
Eugene
Summary
Dynamic Service Manager with a proven track record at Guaranty Chevrolet, excelling in mechanical diagnostics and team leadership. Successfully enhanced service performance metrics and resolved customer complaints, fostering satisfaction and retention. Skilled in training staff and negotiating vendor contracts, driving operational excellence and compliance with industry standards.
Overview
22
22
years of professional experience
Work History
Service Manager
Guaranty Chevrolet
Junction City
03.2023 - 03.2025
- Managed inventory levels of parts necessary for servicing customers' needs.
- Hired and trained service department staff to drive performance.
- Monitored service performance metrics to identify areas of improvement.
- Coordinated with the warranty department to process claims and provide customer support.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
Service Manager
Jacksons Complete Auto Care
Eugene
07.2003 - 01.2023
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Adhered to customer service standards to foster satisfaction and retention.
- Ensured compliance with applicable laws and regulations related to services provided.
- Resolved customer complaints quickly and effectively.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
Education
Associate of Arts - Automotive Engineering
Universal Technical Institute
Phoenix, AZ09-1987
Skills
- Mechanical diagnostics
- ASE certification
- Outgoing and energetic
- MS office
- Team leadership
- Conflict resolution
Timeline
Service Manager
Guaranty Chevrolet
03.2023 - 03.2025
Service Manager
Jacksons Complete Auto Care
07.2003 - 01.2023
Associate of Arts - Automotive Engineering
Universal Technical Institute