Dan Brass
Little Chute,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Aiming to leverage my skills to successfully fill the needs of your company
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Spectrum
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Supervisor
Wheaton College Phonathon
09.2019 - 12.2022
- Managed six teams of callers (4 people team) while facilitating a supportive, goal-oriented team atmosphere
- Trained new callers to solicit donations over the phone
- Mentored team members individually to facilitate personal growth and success for the team
- Listened to callers on the phone and gave them critical feedback to develop their calling technique
- Recruited and screened potential new hires
- Developed rapport and communication strategies with potential donors and teammates
- Solicited donations alongside callers.
Jogger
Lakeside Book Company
05.2019 - 08.2022
- Was placed on 4-person crews to run a Press Machine for the current set of orders
- Maintained a high level of cleanliness and organized space during shift
- Did basic maintenance and cleaning when the machine was down.
Produce Clerk
Festival Foods
08.2015 - 04.2019
- Increased efficiency in certain processes by up to 25%
- Encouraged high levels of collaboration amongst team members to achieve daily goals
- Provided the highest customer service resulting in meeting or exceeding sales goals.
Education
Bachelor of Science - Physics
Wheaton College
Wheaton, IL12.2022
Skills
- Relationship Management
- Critical Thinking
- Interpersonal Communication
- Call Management
- Technical Troubleshooting
- Customer Service
- Parts Welding
- Equipment Operation
Timeline
Customer Service Representative
Spectrum
03.2023 - Current
Supervisor
Wheaton College Phonathon
09.2019 - 12.2022
Jogger
Lakeside Book Company
05.2019 - 08.2022
Produce Clerk
Festival Foods
08.2015 - 04.2019
Bachelor of Science - Physics
Wheaton College