Thomas Conteh
Hyattsville,MD
Summary
Dynamic security professional with extensive experience at Allied Universal Security Services, excelling in team building and decision-making. Proven track record of enhancing productivity through efficient workflows and implementing safety protocols. Skilled in customer service and maintaining detailed incident reports, ensuring client satisfaction and operational excellence.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Armed Security Supervisor
Allied Universal Security Services
04.2009 - Current
- Fostered a culture of preparedness among 23 security team members by emphasizing the importance of ongoing training and development opportunities.
- Supervised a team of armed security officers, ensuring adherence to policies and procedures while fostering a positive work environment.
- Collaborated with local law enforcement agencies for improved coordination during emergencies.
- Responded promptly to alarms or calls for assistance while adhering to established procedures for escalation as necessary.
- Trained new hires on company protocols, use of equipment, and proper security techniques to ensure consistency in service delivery.
DC Armed Shift Commander
GardaWorld Security Inc.
06.2003 - 04.2009
- Completed detailed incident reports when required, contributing to a comprehensive organizational record system.
- Maintained a safe and secure work environment through regular safety checks and adherence to protocols.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Armored Driver Guard
Dunbar Armored Security Inc.
02.1997 - 06.2003
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed all relevant traffic laws and safety regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
Bachelor of Arts - Federal Emergency Management
Excelsior University
Albany New York05.1996
High School Diploma -
Saint Francis Secondary School
MAKENI, SL04.1992
Skills
- Skilled in Microsoft Office
- Client support
- Strategic decision-making
- Collaborative team development
- Workforce development
- Goal-oriented
- Meticulous attention to detail
- Collaborative team management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Provided comprehensive executive protection services for one of the wealthiest families in the United States.
- Supervised 18 security guards and officers.
Certification
- Valid DC Conceal carry permit, Maryland Concealed Carry Permit and Utah Conceal carry permit License -
- CPR First Aid certification
Timeline
Armed Security Supervisor
Allied Universal Security Services
04.2009 - Current
DC Armed Shift Commander
GardaWorld Security Inc.
06.2003 - 04.2009
Armored Driver Guard
Dunbar Armored Security Inc.
02.1997 - 06.2003
Bachelor of Arts - Federal Emergency Management
Excelsior University
High School Diploma -
Saint Francis Secondary School