Dan Bruns
Maria Stein,OH
Summary
At Cooper Farms, I excelled as an IT Systems & Support Technician II, leveraging my technical support background and analytical thinking to enhance network security and streamline operations. Spearheading cybersecurity training and risk assessments, I significantly contributed to safeguarding company assets and improving service delivery, demonstrating a blend of hard and soft skills critical for IT excellence.
Overview
2
2
years of professional experience
Work History
IT Systems & Support Technician II
Cooper Farms
Saint Henry, OH
01.2023 - Current
- Delivered on-premise and provided remote assistance for all technical issues using a wide variety of software and systems for over 4,500 team members.
- Maintained and monitored system security and data assurance software for over 40 locations
- Developed and implemented security policies and procedures to protect the company's assets from threat actors.
- Participated in risk assessment exercises designed to identify areas of vulnerability within the organization's IT infrastructure.
- Spear headed training on various topics related to cybersecurity awareness and best practices.
- Worked closely with fellow security personnel and team members to remediate open vulnerabilities on there devices.
- Investigated suspected intrusions or breaches into the company's computer networks and systems.
- Performed routine maintenance and software updates on support tools and customer systems.
- Identified areas where service could be improved based on quarterly key performance reviews.
- Set up equipment for employee use, properly installing cables, operating systems or software.
- Documented hundreds of processes, and helped streamline standard operating procedures for future support and security.
Education
Associates Applied Business - Cyber Security
Edison State Community College
Piqua, OH05-2025
Skills
- Technical support background
- Network security
- Analytical thinking
- Vulnerabillity management
- Security protocols
- Remote support
Timeline
IT Systems & Support Technician II
Cooper Farms
01.2023 - Current
Associates Applied Business - Cyber Security
Edison State Community College
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