Summary
Overview
Work History
Education
Skills
References
Timeline
Dan Dirkes

Dan Dirkes

Ann Arbor,MI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Director of Territory Operations

Bankers Life
04.2014 - Current
  • Direct and manage sales operations and staff of a 21-state territory with 74 sales offices and annual budget of $18M, including 2 direct reports and 81 indirect reports
  • Responsibilities include strategy, sales management, sales office infrastructure and leases, operations, budget management, manager financing, compliance, meeting planning, sales reporting, employee reviews, and contests/incentives
  • Reduced compliance risk within Territory through implementation of on-site visits, role playing and virtual training sessions to prepare offices for internal audits and reviews
  • Worked with the company real estate team to plan annual real estate budget, negotiate lease renewals, and facilitate office relocations, furniture selection and telecom installations for all locations in the territory
  • Created strategic modeling for sales territory realignment, maximizing market penetration
  • Recruited and developed Compliance and Administration Specialists, supporting field organization
  • Planned and directed ongoing sales contests, incentives and meeting planning/execution for large sales training programs, generating improved recruiting and production.

Field Development Manager

Bankers Life
01.2008 - 03.2014
  • Strategic Partner in training and field development for 20 Branch Sales Offices in the Southwest, Northeast and Southeast Territories of the company
  • Facilitated learning through monthly and quarterly delivery of various in-person and virtual training courses geared toward new, developing and senior producers
  • Played key role in the development of the new training curricula including the NASvision New Agent Training Program, UFT School, Door Knocking Prospecting Sales Builder, and the Top Gun second year program
  • Performed Training Utilization Audits of select branch offices and created targeted plans for improvement of existing training and agent development systems
  • Collaborated with Product Specialists from the Marketing Department to present new products, initiatives and ideas to field agents and managers
  • Scripted online training videos and presented in numerous company-wide training videos
  • Actively mentored, trained and developed training managers in sales territories served

Member

LIMRA Field Development and Performance Cmtee
01.2008 - 01.2014
  • As Bankers Life and Casualty’s representative to this committee, collaborated and shared Field Development ideas and strategies with other member companies at live annual meetings and monthly conference calls
  • Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
  • Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.

Education

B.A. - Art and Literature

Eastern Michigan University, Ypsilanti, MI
05.2001
  • Honors: Graduated magna cum laude
  • GPA: 3.744

Skills

  • Remote team management
  • Public Speaking
  • Verbal and written communication
  • People Management
  • Operations Management
  • Project Coordination
  • Budget Management
  • Excellent skills using Zoom, MS Office Suite, Adobe Photoshop, and Tableau
  • Strategic Planning
  • Team Management
  • Creativity and Innovation
  • Strategies and goals
  • Strategic Planning
  • Team Management
  • Creativity and Innovation
  • Strategies and goals

References

Available upon request

Timeline

Director of Territory Operations - Bankers Life
04.2014 - Current
Field Development Manager - Bankers Life
01.2008 - 03.2014
Member - LIMRA Field Development and Performance Cmtee
01.2008 - 01.2014
Eastern Michigan University - B.A., Art and Literature
Dan Dirkes