Dan Flynn
Ada,MI
Summary
Customer-focused sales expert with years of experience in fostering partnerships and driving revenue growth. Skilled in territory development and network expansion, with a strong ability to uncover customer needs and provide effective solutions. Demonstrated success in persuasive product presentations and relationship management.
Overview
12
12
years of professional experience
Work History
Branch Manager
United Rentals
Grand Rapids, MI
08.2021 - Current
- Lead a high-growth branch supporting a diverse portfolio of customer accounts while overseeing $28M in revenue-generating equipment assets (up from $11M in 2021).
- Drive double-digit year-over-year growth by aligning consultative sales strategy, customer demand, and team execution.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Partner cross-functionally with sales, operations, and specialty teams to ensure expectations set during the sales process are met in delivery.
- Analyze P&L performance, customer profitability, utilization, and ROI metrics to optimize pricing and account outcomes.
- Coached team members through regular feedback sessions to enhance performance.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Coordinated equipment rentals and logistics for customer satisfaction.
- Implemented safety protocols to maintain a secure work environment.
- Built relationships with local businesses to increase rental opportunities.
- Conducted regular inventory assessments to ensure optimal stock levels.
- Reviewed branch financial performance monthly to identify trends and inform strategy.
- Assisted other branches during peak periods and special projects.
Outside Sales Representative
United Rentals
Grand Rapids, MI
07.2018 - 07.2021
- Owned the full sales cycle for a defined territory, prospecting and managing 200+ active customer accounts.
- Converted competitor accounts through a consultative, needs-based approach focused on solving customer pain points.
- Cultivated client relationships to assess and address rental equipment needs.
- Conducted site visits to assess customer requirements for equipment and services.
- Partnered with operations team to coordinate timely equipment delivery and pickup.
- Presented rental options and pricing to customers, addressing any concerns effectively.
- Executed on-site and virtual demos, showcasing integrated solutions across specialty divisions.
- Managed pipeline, forecasting, and activity tracking using Salesforce CRM.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Negotiated prices and set up contracts to finalize sales agreements.
- Responded promptly to customer inquiries via phone or email.
- Researched potential clients, identified decision makers and developed relationships with them.
- Generated sales by prospecting, negotiating contracts and closing.
- Met regularly with team members to discuss progress towards goals.
- Collaborated with other departments to complete sales transactions.
Professional Sales Representative
UniFirst Corporation
Grand Rapids, MI
01.2017 - 07.2021
- Consistently exceeded weekly and monthly new-business sales goals in a highly competitive territory.
- Performed high-volume cold outreach, discovery meetings, and tailored presentations to decision-makers.
- Negotiated pricing and contracts while maintaining strong margins and customer satisfaction.
- Leveraged CRM software to track leads and enhance management of customer interactions.
- Prepared and delivered appropriate presentations on products and services.
- Collaborated with team members to strategize sales approaches and target markets.
- Oversaw customer accounts, facilitating timely communication and delivering support services.
- Resolved customer inquiries in a timely manner while providing excellent service.
- Analyzed weekly and monthly performance metrics to assess progress towards sales goals.
Head Golf Professional
Hanover Country Club
Ashland, VA
08.2015 - 12.2016
- Led team in delivering exceptional customer service to members and guests.
- Increased retail merchandise sales by 25% in one year through improved product positioning, member engagement, and events.
- Developed and implemented training programs for golf staff, enhancing service quality and staff performance.
- Organized tournaments and events, boosting member engagement and participation by creating memorable experiences.
- Collaborated with club management on strategic planning initiatives, driving growth and positioning club for long-term success.
- Developed and implemented a comprehensive golf instruction program.
- Recruited, trained, and supervised golf staff.
- Organized fundraisers at the club benefiting local charities or organizations within the community.
First Assistant Golf Professional
Two Rivers Country Club
Williamsburg, Virginia
02.2014 - 08.2015
- Provided over 300 private lessons in 2014
- Coordinated member events and tournaments, driving increased member engagement and participation.
- Assisted Head Golf Professional with operational tasks, managing fiscal responsibilities and ensuring smooth golf operations.
- Work closely with all department heads to provide a first class experience for all members and guests
- Managed inventory of golf merchandise and supplies for optimal stock levels.
- Implemented promotional strategies, resulting in increased merchandise sales in the pro shop.
Skills
- Consultative selling and full-cycle prospecting
- Salesforce CRM expertise
- Territory management
- Product demonstrations and presentations
- Competitive positioning strategies
- Cross-functional collaboration
- P&L management and budgeting
- Sales management techniques
- Team building and leadership
- Organizational culture and safety focus
- Equipment rental solutions
- Problem-solving skills
- Effective communication
- Customer service excellence
- Coaching and mentoring
- Attention to detail
Accomplishments
- Top Metro Performer — Mid-Central Region (2021)
- Top District Performer — Mid-Central Region (2021)
- Region Sales Representative of the Month (06/01/19)
- Safety Champion (2019–2021)
Education And Certifications
- Class A PGA Member — PGA Golf Professional Training Program
- First Aid / AED Certified
Timeline
Branch Manager
United Rentals
08.2021 - Current
Outside Sales Representative
United Rentals
07.2018 - 07.2021
Professional Sales Representative
UniFirst Corporation
01.2017 - 07.2021
Head Golf Professional
Hanover Country Club
08.2015 - 12.2016
First Assistant Golf Professional
Two Rivers Country Club
02.2014 - 08.2015