Dan Flynn

• Oversaw daily warehouse operations, from picking orders and routing deliveries to delivering orders, all in a safe and proficient manner with an emphasis on avoiding mistakes
• Processed all incoming shipments, double checking that quantities and items were correct, and stocking said items in a timely manner
• Designed and implemented the current warehouse system from the ground up to maximize storage space, reduce errors, and aid in picking orders efficiently
• Setup a weekly delivery schedule in order to streamline efficiency inline with when the sales reps visit their accounts, with a running list of all accounts and their delivery preferences
• Setup a system so delivery drivers unfamiliar with the product could have their deliveries checked in easily and trained them on safer delivery/driving practices
• Built up my own sales accounts and curated products to sell them

• Provided excellent customer service with a focus on building relationships with our regulars
• Planned for how to handle private parties, functions and large groups expeditiously
• Trained new staff on beverage preparation techniques and approaches to service, including making cheat sheets for the proper accoutrement for each entree and pairing suggestions
• Scheduled staff to ensure coverage not only for in-house events but also with close attention to downtown events nearby which can easily overwhelm the restaurant

• Oversaw daily operations, ensuring waitstaff was up to date on the newest wines and entrees
• Managed scheduling and staffing to insure adequate coverage and a balanced schedule for the waitstaff
• Setup systems to maximize the flow of the waitstaff, from the layout of the dining area to the location of the server's station and POS terminals
• Programmed the POS system to expedite the ordering process and setup Open Table to maximize the occupancy per seating

• Greeted guests, assisted them with their luggage, pointed out features of the hotel and the city
• Quickly assessed a guest's reason for staying and figured out ways to enhance their stay
• Parked vehicles expeditiously with attention paid to maximizing retrieval time based on when a guest might leave, all with safety in mind
• Collaborated with front desk staff to insure proper coverage for conventions, sports teams, weddings, etc and plan for any additional amenities these groups might need

-full work history available upon request