Dan Maiurro
Lakewood,CO
Summary
Versatile retail management professional with extensive experience providing staff leadership and guidance in support of retail operations goals and objectives in highly competitive retail environments. Recognized for the ability to assemble and develop staff that delivers outstanding customer experiences to drive increases in customer satisfaction, loyalty and sales. A skilled communicator, able to develop strong relationships with customers and business stakeholders to drive increases in sales. Passionate around the delivery outstanding service and creating productive retail sales environments.
Overview
28
28
years of professional experience
Work History
Store Manager
CLARKS
LAKEWOOD, CO
01.2018 - Current
- Communicate financial objectives and current trends to the staff to create awareness and focus on meeting set goals.
- Manage the sales floor, when acting as the manager on duty, assuring customers are greeted and provided a professional level of service.
- Embrace and promote company initiatives, contests and strategies.
- Execute on visual standards consistent with company guidelines.
- Partners with the store sales manager and associate sales manager to ensure development, promotion and retention of talent.
- Develop a professional and safe work environment, conducive to productivity, staff development where individuals are respected and recognized for their individual contributions.
- Merchandise product flow to ensure it is presented in a compelling manner.
- Address performance issues in a timely manner, providing resolution.
- Deliver coaching and training as needed to ensure employee growth and development and maximize productivity.
- Winner of the contest
- Consistently hit sales goals related to key performance indicator and personal goals.
Associate Manager
FAMOUS FOOTWEAR
DENVER, CO
01.2014 - 01.2018
- Communicate financial objectives and current trends to the staff to create awareness and focus on meeting set goals.
- Manage the sales floor, when acting as the manager on duty, assuring customers are greeted and provided a professional level of service.
- Embrace and promote company initiatives, contests and strategies.
- Execute on visual standards consistent with company guidelines.
- Partners with the store sales manager and associate sales manager to ensure development, promotion and retention of talent.
- Develop a professional and safe work environment, conducive to productivity, staff development where individuals are respected and recognized for their individual contributions.
- Merchandise product flow to ensure it is presented in a compelling manner.
- Address performance issues in a timely manner, providing resolution.
- Deliver coaching and training as needed to ensure employee growth and development and maximize productivity.
- Winner of the “District Insole” contest.
- Recognized as the #1 store in the district in Sof-Sole Water Proofer.
- Consistently hit sales goals related to key performance indicator and personal goals.
Department Manager, Hard Side/Soft Side/Bath Department
BED BATH & BEYOND
LAKEWOOD, CO
01.2007 - 01.2014
- Oversaw each department including merchandise ordering and freight logistics among other duties.
- Successfully managed a staff of 4-6 associates, providing comprehensive training, managing schedules and conducting regular performance evaluations.
- Ensured compliance with corporate customer service standards and policies.
- Maintained each store area according to corporate specifications.
- Increased sales through strategic product placement and ordering.
- Recognized for driving consistent increases in sales in managed departments each year.
- Received a 100% score on all Secret Shops.
Customer Service Manager
BED BATH & BEYOND
LAKEWOOD, CO
01.2007 - 01.2011
- Responsible for the recruiting lifecycle including hiring, new employee orientation and training on product knowledge.
- Implemented system updates to a staff of 30-50 employees including the management team members.
- Oversaw the weekly training schedule for the store.
Manager-In-Training (MIT)
DSW SHOE WAREHOUSE
WESTMINSTER, CO
01.2004 - 01.2007
- Served as a Manager-in-Training for a 20,000 square foot big box show warehouse.
- Oversaw daily operations for the entire store with responsibilities including staffing, training and coaching of employees.
- Handled a wide variety of tasks including expenses and payroll.
- Maintained responsibility for all aspects of merchandising including inventory management, freight, warehouse management and monitoring employee and customer safety.
Store Director
JUST FOR FEET
DENVER, CO
01.1998 - 01.2004
- Successfully managed and supervised a recognizable retail store with annual sales in excess of $5.5M.
- Oversaw the hiring process, staff scheduling, performance management and coaching and training for 60-80 sales associates.
- Accountable for purchases, inventory management, reconciling, audits and the receipt and merchandising of retail inventory.
- Ran 25-30% of the apparel sales and drove a 50% increase in sales to $2.5M.
- Previous Related Positions: District Sales Manager – Just for Feet, District Manager – The Athlete’s Foot
Education
High School Diploma -
Fountain Fort Carson High School
Fort Carson, CO05.
Skills
- Retail Management Best Practices
- Financial Analysis
- Staff Coaching & Development
- Strategy & Execution
- Staff Management
- Visual Merchandising
- Sales Best Practices
- Inventory Management
- Customer Service
- Product Placement
- Staffing & Recruiting
Timeline
Store Manager
CLARKS
01.2018 - Current
Associate Manager
FAMOUS FOOTWEAR
01.2014 - 01.2018
Department Manager, Hard Side/Soft Side/Bath Department
BED BATH & BEYOND
01.2007 - 01.2014
Customer Service Manager
BED BATH & BEYOND
01.2007 - 01.2011
Manager-In-Training (MIT)
DSW SHOE WAREHOUSE
01.2004 - 01.2007
Store Director
JUST FOR FEET
01.1998 - 01.2004
High School Diploma -
Fountain Fort Carson High School