Teresa Hart
Duluth,GA
Summary
Results-driven store manager with expertise in daily operations management and team leadership. Proven ability to enhance customer satisfaction through effective communication and problem-solving strategies. Consistently achieves operational goals and fosters a positive work environment.
Overview
27
27
years of professional experience
Work History
Store Manager
The UPS Store1564
Duluth, Georgia
03.1999 - 04.2026
- Directed daily store operations to uphold high customer service standards.
- Recruited, trained, and supervised new employees, building a skilled team aligned with store goals.
- Facilitated conflict resolution between staff and customers, promoting positive relationships and enhancing customer satisfaction.
- Resolved customer complaints promptly to sustain satisfaction.
- Managed inventory through strategic organization and efficient ordering processes.
- Executed opening and closing procedures, ensuring accurate cash handling and smooth daily operations.
- Conducted regular price checks to maintain competitive pricing.
Education
Bachelor of Arts - History And Political Science
University of West Georgia
Carrollton, GASkills
- Retail operations
- Inventory management expertise
- Inventory management
- Techniques for retail sales
- Maximizing profit margins
- Managing operations efficiently
- Shift checklists management
- Store opening and closing tasks
- Bank deposit protocols
- Precise money handling practices
- Employee training
- Retail merchandising
- Marketing in retail environments
- Supervising staff effectively
- Delegating responsibilities
- Outstanding communication abilities
- Clear communication skills
- Exceptional customer service skills
- Analytical problem-solving
Affiliations
- Largest single sale of over $7K in the store's history
- Organized and monitored packing store for extensive renovation
- Organized relocating business location
Timeline
Store Manager
The UPS Store1564
03.1999 - 04.2026
Bachelor of Arts - History And Political Science
University of West Georgia