Results-oriented professional in construction management and coordination offering great customer service skills and a strong but welcoming leadership approach. Exceptional interpersonal skills, quick to learn and master new skills.
Overview
15
15
years of professional experience
Work History
Operations Manager
Custom Aire, Inc.
Bensalem, PA
06.2023 - 02.2024
Coordinated with technicians, suppliers, customers (commercial and residential), and other contractors to ensure quality installation and service work met and exceeded industry standards.
Directed and supervised operations staff both internally and in the field.
Advised and supported internal operations staff on customer service, coordinating operations, and tracking the performance of their teams.
Coordinated with other departments including sales, maintenance, installation, service, and accounting to ensure the ongoing health of the business.
Supervised the day-to-day workflow of employees in the field to maximize productivity through proper routing and delegation of jobs based on each employee's strengths and weaknesses.
Researcher
Laundry, Distribution and Food Service Joint Board
Newark, NJ
07.2022 - 04.2023
Performed campaign research for Laundry, Distribution and Food Service, Workers United/SEIU.
Collaborated with other researchers both in-person and virtually.
Working Foreman
Clestra Hauserman
Warminster, PA
05.2018 - 05.2022
Installed glass office partitions on federal and private construction sites throughout the US.
Efficiently communicated with employees, General Contractors, and architects to ensure timely, safe, and proper installation of Clestra's product.
Led crews of Clestra personnel & sub-contractors on long and short-term projects working on military installations, Department of Justice buildings, and private businesses.
Organized daily workloads for crew members, delegating tasks as necessary.
Monitored progress of projects to ensure timely completion within budget parameters.
Yardman
Yardville Supply
Trenton, NJ
08.2019 - 10.2021
Worked in a fast-paced environment packing, loading, and unloading material using heavy machinery.
Sales Associate/Lesson Coordinator
Music & Arts
Lawrenceville, NJ
08.2009 - 05.2016
Coordinated lesson program: worked with teachers, other employees, management, and clientele to grow the lesson program at a brand new store location.
Worked with the sales team to ensure store goals were met consistently.
Editor in Chief
The College VOICE
Trenton, NJ
01.2013 - 06.2013
Proofread and reviewed print and electronic content for correct grammar and adherence to AP style.
Assisted with layout work to meet production deadlines.
Managed and guided editorial team to ensure timely release of one of the highest rated two-year college newspapers in the country.
Education
Bachelor of Arts - Political Science
Rutgers, The State University of New Jersey
New Brunswick, NJ
05.2018
Associate of Arts - Liberal Arts
Mercer County Community College
West Windsor, NJ
05.2016
Skills
Teamwork and Collaboration
Calm Under Pressure
Strong Leadership Ability
Problem-Solving
Labor Relations
Logistics Oversight
Logistics Management
Health and Safety Compliance
Workflow Optimization
Interpersonal Communication
Business and Operations Management
Project Leadership
Affiliations
Graduated summa cum laude from Rutgers University.
References
References available upon request.
Timeline
Operations Manager
Custom Aire, Inc.
06.2023 - 02.2024
Researcher
Laundry, Distribution and Food Service Joint Board