Daniel Reese
Management
Buckeye,AZ
Summary
Dynamic manager with extensive experience at Brijay Auto Group, skilled in business operations management and team collaboration. Proven track record of enhancing employee productivity and customer satisfaction through strategic training programs and effective conflict resolution. Proficient in Microsoft Office Suite, driving operational efficiency and achieving significant sales growth.
Overview
47
47
years of professional experience
Work History
Manager Cactus Jacks Auto Sales
Brijay Auto Group
915 S. Country Club , AZ
01.2021 - Current
- Developed training programs to enhance employee skills and productivity.
- Led team meetings to align on project goals and timelines.
- Coordinated cross-departmental projects to improve operational efficiency.
- Implemented new procedures for streamlined workflow and task management.
- Monitored team performance and provided constructive feedback regularly.
- Resolved conflicts within the team to maintain a positive work environment.
- Evaluated vendor contracts to ensure compliance with company standards.
- Fostered relationships with stakeholders to support organizational initiatives.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Market Area Manager
Tresl
Portland, Oregon
01.2016 - 01.2021
- Managed daily operations to optimize dealer performance and satisfaction.
- Developed strategic marketing initiatives to enhance product visibility and sales.
- Collaborated with finance teams to streamline credit approval processes.
- Trained and mentored team members on effective sales techniques and compliance.
- Analyzed market trends to adjust strategies and improve competitive positioning.
- Engaged with dealers to build strong relationships and address concerns promptly.
- Led cross-functional meetings to align goals and ensure project completion.
- Implemented feedback mechanisms for continuous improvement in customer service quality.
- Implemented corrective measures when needed based on analysis of market trends or customer complaints received from various locations.
- Identified potential partners to expand business opportunities in target markets.
- Assisted with recruiting efforts by identifying qualified candidates for open positions within the region.
- Drafted reports regarding sales results from various markets for senior management review.
- Maintained up-to-date records of all transactions carried out by the department within a specified geographical area.
- Organized regional events such as seminars or workshops aimed at educating customers about company products or services.
- Created promotional materials to raise awareness of products and services within the assigned markets.
- Established relationships with key stakeholders including suppliers, retailers, distributors, and other industry contacts.
- Monitored competitor activities and evaluated their impact on the organization's performance in each market area.
- Provided training on product knowledge and customer service standards for team members working in specific regions.
- Cultivated relationships with local media outlets to generate positive publicity about company initiatives.
- Developed and implemented strategies to increase sales in assigned markets.
- Planned trade shows, conferences, and special events related to the company's products or services in designated areas.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
General Manager
Austin’s Affordable Autos LLC and Hot Wheels LLC
08.2014 - Current
- Opened and developed multiple used automobile stores for Hot Wheels LLC and Austin’s Autos as General Manager.
- Forecasted monthly and annual sales goals, gross revenue, and key expenses.
- Hired, motivated, counseled, and monitored sales employees’ performance to achieve targets.
- Prepared and administered annual operating forecasts and budgets to guide financial planning.
- Directed staffing and scheduling for all departments to optimize operations.
- Implemented prospecting and sales control systems to ensure follow-up with potential buyers.
- Established inventory management processes and maintained vehicle stock levels effectively.
- Developed advertising campaigns, enhancing online presence through social media and websites.
Principal Consultant
First Rate Auto Inc.
07.2013 - 08.2014
- Opening and developing a used car store for First Rate Auto Inc. as a consultant that required the following skills, developed thought the years of training and motivating teams to a very successful financial outcome.
- Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
- Hire, motivate, counsel, and monitor the performance of all sales employees.
- Prepare and administer an annual operating forecast and budget.
- Direct and schedule the activities of all department employees, ensuring proper staffing.
- Assist individual salespeople in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet these goals.
- Ensure proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
- Develop, implement, and monitor a follow-up system for used-vehicle purchasers.
- Develop and maintain vehicle inventory.
- Conduct daily and weekly sales and sales training meetings.
- Ensure that salespeople are informed of all new inventory and current advertising efforts, including special sales.
- Appraise all incoming used vehicles.
- Establish controls, ensuring that cosmetic and mechanical reconditioning is performed within the dealership's cost and time limitations.
- Establish and control the display of used vehicles.
- Establish and control wholesaling activities.
- Develop an advertising campaigns ensure cost effective maximum coverage’s, developing and maintaining an aggressive website, maximizing social media, and setting up a very aggressive Craig's list account.
- Develop auction activity and prices to maximize used car inventory that was in line with current banking guidelines while meeting customer needs.
Market Area Manager
Credit Acceptance
01.2012 - 07.2013
- Brand development, develop and educate new dealers on the Credit Acceptance and the Don Foss Selling techniques.
- Strategic Consulting, including business plan and sales strategy development with current dealerships while growing their involvement with Credit Acceptance.
- Current year of year growth in volume as of April 2013 of 47%
Area Manager, Northwest
Openlane.com
05.2011 - 01.2012
- Responsible for developing relationships with Recovery Service Providers and helping them work with their lenders to authorize the sale of vehicles on OPENLANE directly from their facilities.
- Territory: Washington, Oregon, Idaho, Montana, Nevada and Utah.
- Person responsible for signing up new Recovery Service Providers for the remarketing service.
- Work closely with an “inside” remarketing specialist to maximize the listings and sales from each account.
- Identify, build and maintain relationships with the owners and operators of recovery companies.
Field Account Executive
Manheim.com
02.2007 - 05.2011
- Manage and work with over 5300 new and used car dealerships, in Washington, Alaska, Hawaii and Oregon to help strengthen the relationship and growth with Manheim Auto Auction, OVE.com.
- Work with Dealer Principles of new and used car dealerships to sell the value of and train their management team on the many products that are available to them from Manheim Auto Auction.
- Hold training meetings on inventory management, Manheim Auto Auction and the overall automobile industry to increase sales and Dealer satisfaction.
- Deliver superior customer experience in order to achieve account retention and growth.
- Routinely present materials in individual and group settings.
- Assesses customers' wholesale inventory needs and offers solutions that increase their business with Manheim.
Online Solutions
Mannheim
02.2005 - 12.2010
- Manage and work with over 5300 new and used car dealerships, in Washington, Alaska, Hawaii and Oregon to help strengthen the relationship and growth with Manheim Auto Auction, OVE.com.
- Work with Dealer Principles of new and used car dealerships to sell the value of and train their management team on the many products that are available to them from Manheim Auto Auction.
- Hold training meetings on inventory management, Manheim Auto Auction and the overall automobile industry to increase sales and Dealer satisfaction.
- Deliver superior customer experience in order to achieve account retention and growth.
- Routinely present materials in individual and group settings.
- Assesses customers' wholesale inventory needs and offers solutions that increase their business with Manheim.
GM AutoMax Car Sales
Courtesy Auto Group
03.1995 - 02.2007
- Management: Managed and directed overall administration and operation of automobile dealership which achieved an average 125 sales per month, streamlined operations and increased sales.
- Conducted ongoing analyzes to evaluate the efficiency, quality and productivity of operations.
- Profitability: Increased sales volume from fifty-two units per month to over one hundred.
- Personnel & Supervision: Interviewed, hired, trained and supervised staff members.
- Managed two finance managers.
- Delegated work responsibilities and monitored overall job performances to ensure accuracy and adherence to specifications, rules, and regulations.
- Drove sales reviewed and approved sales deals by all sales associates.
- Purchased used car inventory and negotiated with auto wholesalers to purchase used vehicles.
- Scheduled twenty-five sales associates; taught employee’s successful sales and closing techniques.
- Designed and placed advertising featuring vehicle inventory; created promotional marketing strategies to stimulate sales growth such as off-site tent sales events, special finance mailers and a first time buyer program.
- Developed strong customer relations, appraised trade-ins, orchestrated financing, and gave final approval of all sales.
- Ensured employees provided highest standards of customer satisfaction and quality service at all times.
- Advertising, Promotions & Marketing: Organized, coordinated and implemented company's advertising and marketing strategies into everyday operations.
- Set up and arranged special activities and events to promote company and its services.
- Managed and administered a $12,000 monthly advertising budget.
- Media Relations: Worked extensively with media personnel to coordinate advertising for print and radio.
- Develop, direct and monitor comprehensive communications and advertising programs through implementation of various media designed to achieve desired results.
Used Car Sales Manager
Courtesy Auto Group
01.1992 - 02.2006
- Employee Relations: Developed and implemented employee relations programs to increase morale, productivity and efficiency.
- Encouraged and supported a team like work environment.
- Advertising, Promotions & Marketing: Organized, coordinated and implemented company's advertising and marketing strategies into everyday operations.
- Set up and arranged special activities and events to promote company and its services.
- Managed and administered a $18,000 monthly advertising budget.
- Media Relations: Worked extensively with media personnel to coordinate advertising for print and radio.
- Develop, direct and monitor comprehensive communications and advertising programs through implementation of various media designed to achieve desired results.
- Purchased auto inventory from auctions and wholesalers, conducted appraisals, directed the reconditioning of trade-in vehicles for resale, and assisted with new car sales.
- Created innovative promotional marketing strategies, designed and placed advertising featuring $3.0 M in used car inventory.
- Hired, trained, supervised and mentored 14 sales people; motivated staff to meet/exceed established sales goals and objectives by developing effective sales incentives.
- Gave final approval on all sales, trade-ins, financing and credit arrangements.
- Monitored and reported sales volume, financial and business transactions.
- Generating sales of 100-125 vehicles per month.
Sales Manager
Hulling Brothers
01.1993 - 03.1998
- Purchase and recon over 200 new units per month.
- Budget Management: Managed, analyzed, and administered a multimillion dollar budget for operating expenditures.
- Responsible for financial performance analysis and business planning and development functions.
- Analyzed budget variances and initiated appropriate guidelines to more aggressively control expenditures and increase profitability.
- Established budget guidelines to operate more efficiently.
Top Sales Producer
Courtesy Auto Group
01.1990 - 01.1993
- Maintain a client based sales with a world class customer experience, Tops sales year over year, promoted to lead closer after three months.
Enforcement Agent
US Army
03.1982 - 01.1990
- US war on drugs as a drug enforcement agent I was in charge of all nighttime covert operation accruing in Europe.
Criminal Investigations
US Army
01.1979 - 01.1990
- Enforced the laws of the US while stationed overseas with a primary focus on Social work and the US War on Drugs.
Military Police
US Army
03.1982 - 01.1984
- Investigate and prosecute all crimes committed to or by any armed forces representative located throughout the world.
US Army
01.1979 - 03.1982
- Defend the constitution of the United States from all intrusions foreign or domestic.
Education
Criminal Law
Southern Texas
01.1989
General Studies
Bellevue Community College
01.1979
Skills
- Microsoft Office Suite proficiency
- Reynolds & Reynolds expertise
- ADP software knowledge
- Team collaboration skills
- Business operations management
Timeline
Manager Cactus Jacks Auto Sales
Brijay Auto Group
01.2021 - Current
Market Area Manager
Tresl
01.2016 - 01.2021
General Manager
Austin’s Affordable Autos LLC and Hot Wheels LLC
08.2014 - Current
Principal Consultant
First Rate Auto Inc.
07.2013 - 08.2014
Market Area Manager
Credit Acceptance
01.2012 - 07.2013
Area Manager, Northwest
Openlane.com
05.2011 - 01.2012
Field Account Executive
Manheim.com
02.2007 - 05.2011
Online Solutions
Mannheim
02.2005 - 12.2010
GM AutoMax Car Sales
Courtesy Auto Group
03.1995 - 02.2007
Sales Manager
Hulling Brothers
01.1993 - 03.1998
Used Car Sales Manager
Courtesy Auto Group
01.1992 - 02.2006
Top Sales Producer
Courtesy Auto Group
01.1990 - 01.1993
Enforcement Agent
US Army
03.1982 - 01.1990
Military Police
US Army
03.1982 - 01.1984
Criminal Investigations
US Army
01.1979 - 01.1990
US Army
01.1979 - 03.1982
Criminal Law
Southern Texas
General Studies
Bellevue Community College