Hi, I’m
Daniel Rosales
Philadelphia,PA
Summary
Customer-focused Maitre D' with 3 years of fine dining experience and strong knowledge and interest in food and beverages. Establishes rapport with guests by providing exceptional hospitality to meet highest standards. Assesses and adapts to current practices to complete tasks faster and more efficiently and motivates teams to sustain exceptional levels of performance. Eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
11
years of professional experience
Work History
Fabrika Philadelphia
Maitre D' - Manager
08.2022 - Current
Job overview
- Served as a leader of the FOH team by assigning duties, work stations and responsibilities.
- Facilitated the needs of the guests, FOH staff, as well as the needs of entertainment staff to meet the quality standards of a theater production.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Reduced downtime by maintaining equipment, identifying issues, and coordinating repairs with maintenance teams.
- Proven ability to learn quickly and adapt to new situations.
- Streamlined ticket booking processes for improved efficiency and reduced wait times.
Fabrika Philadelphia
Head Host
09.2020 - 08.2022
Job overview
- Enhanced customer experience by ensuring timely seating and providing exceptional service.
- Managed reservations through OpenTable, optimizing efficiency and accuracy.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
JG Real Estate
Licenced Real Estate Agent
10.2019 - Current
Job overview
- Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.
- Contributed to a positive team atmosphere within the brokerage, sharing knowledge and experience with colleagues to promote collective success in meeting sales goals.
Rosales Communications
Project Coordinator, Office and Graphic Design Assistant
01.2013 - 02.2020
Job overview
- Communicated with clients and consultants, maintained records of project documentation for external monitoring, contract compliance and reporting, coordinated and scheduled community events and presentations, provided presentations and manned tables at community events in the greater Philadelphia area, monitored graphic designers, copywriters, and assisted with all health related materials development, photography of talents for materials development
Education
Pratt InstituteBrooklyn, NY
BFA Photography Major
12.2008
Skills
- Reservation Management
- Salesmanship
- Guest Relations
- Guest complaint resolution
- Payment Processing
- High-volume dining
- Relationship Building
- Event Coordination
- Ticket verification
- Digital Sales
- Professional Demeanor
- Data Entry
Timeline
Maitre D' - Manager
Fabrika Philadelphia
08.2022 - Current
Head Host
Fabrika Philadelphia
09.2020 - 08.2022
Licenced Real Estate Agent
JG Real Estate
10.2019 - Current
Project Coordinator, Office and Graphic Design Assistant
Rosales Communications
01.2013 - 02.2020
Pratt Institute
BFA Photography Major
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