Katrina Spencer
North Hollywood,CA
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Maitre D'/Manager
The Eveleigh
10.2020 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Reservations Manager
Ultimate Resorts Vacation
02.2024 - 03.2024
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Collaborated with sales and marketing teams to optimize revenue through strategic pricing strategies.
Host/Curator
Chateau Marmont
08.2019 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer experience by providing a warm and welcoming atmosphere at the front door.
- Maintained a clean and organized entryway, contributing to an inviting ambiance for patrons.
- Ensured smooth flow of guests by effectively managing reservations and waiting lists.
Door Host Manager
The Standard Hotel Highline
06.2016 - 01.2018
- Maximized venue capacity by closely monitoring occupancy levels and adjusting entry flow as needed for both nightclubs, Lebain and TOTS.
- Upheld high standards of professionalism while interacting with diverse clientele in a fast-paced environment.
- Managed communication between door and VIP hosts to ensure proper coordination for priority guests'' arrival.
- Fostered positive relationships with regular patrons through attentive service and recognition of their preferences.
Model
Ford Models
06.2003 - 07.2015
- Fashion and Commercial model for prestigious brands such L'Oréal, Olay, Italian Vanity fair and many more top industry clientele
- Represented the agency in a very professional manner both oversees and in the U.S
Education
High school diploma -
Real Estate Agent - Real Estate
Real Estate Licensing New York, LLC
Broward College
Skills
- Client Support
- Proficient Computer Skills
- Event Coordination
- Reservation Management
- Team Management
- Effective Time Management
- Data-Driven Decision-Making
Certification
- Real Estate License
- Driver's License
Timeline
Reservations Manager
Ultimate Resorts Vacation
02.2024 - 03.2024
Maitre D'/Manager
The Eveleigh
10.2020 - 12.2024
Host/Curator
Chateau Marmont
08.2019 - 03.2020
Door Host Manager
The Standard Hotel Highline
06.2016 - 01.2018
Model
Ford Models
06.2003 - 07.2015
Real Estate Agent - Real Estate
Real Estate Licensing New York, LLC
High school diploma -
Broward College
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