Dan Sterns
DeLand,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to safety while promoting a fun working environment.
Overview
32
32
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
2022.04 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Checked in customers and baggage in accordance with policies and procedures.
- Ensured all customer service issues and tasks were completed in a timely manner allowing flights departed on time.
Juvenile Logistics Coordinator
Stay At Home Dad
2014.12 - 2022.01
Owner/Operator
Fed Ex Ground
2006.10 - 2014.12
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Responsible for daily deliveries over an 4 county area outside Austin Area.
- Numerous awards for 425k accident free miles.
- Zero sick days taken.
Security Forces
United States Air Force
1991.11 - 2006.12
- Led, managed, and performed force protection duties to protect personnel and resources vital to national security.
- Supervised, Trained and mentored junior Security Forces members.
- Investigated incidents and wrote detailed reports.
Education
Associate of Applied Science - Criminal Justice Law Enforcement
Austin Community College
Austin, TX12.2015
Skills
- Microsoft Office
- Policy and Procedure Adherence
- Passenger Support
- Disaster Preparation
- Customer Service
- Customer Complaint Resolution
- Calm and Professional Under Pressure
- Outstanding Communication Skills
- Problem Resolution
Accomplishments
Perfect attendance since starting career at Southwest.
- Zero Call-ins (Sick days)
- Zero Tardies
Timeline
Customer Service Agent
Southwest Airlines
2022.04 - Current
Juvenile Logistics Coordinator
Stay At Home Dad
2014.12 - 2022.01
Owner/Operator
Fed Ex Ground
2006.10 - 2014.12
Security Forces
United States Air Force
1991.11 - 2006.12
Associate of Applied Science - Criminal Justice Law Enforcement
Austin Community College