Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Dan Watson

Castro Valley,CA

Summary

Service-oriented Computer Repair Technician with a proven track record at Computer Center Inc. Excelling in hardware and software installation, with extensive knowledge of Virus and Malware removal. Maintains excellent customer service while managing multiple accounts at once. Enhanced customer satisfaction through effective technical support and diagnostics. Skilled in data recovery and fostering strong client relationships, ensuring timely and efficient service delivery.

Maintains excellent customer service while managing multiple accounts at once. Committed to long-lasting and transparent repairs.

Overview

36
36
years of professional experience

Work History

PC Computer Repair Technician

Computer Center - Ed Avelar - Owner - 510-366-7886
08.1998 - 08.2024
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Enhanced customer satisfaction by providing timely and efficient computer repair services.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.

Purchaser - MAC & PC Service Administrator

Computer Center- Ed Avelar - Owner - 510-366-7886
08.1998 - 08.2024
  • Negotiated with suppliers, vendors and other representatives.
  • Prepared purchase orders ensuring accurate data entry and timely communication with suppliers.
  • Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
  • Maintained and reviewed computerized records of items purchased and costs associated with purchases.
  • Checked items received against items ordered by verifying receipts.
  • Maintained complete documentation and records of all purchasing activities.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Conducted market research for alternative suppliers, leading to increased competition and improved pricing negotiations.
  • Researched suppliers based on availability, quality, selection, and price.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Managed and maintained purchase orders and invoices.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Researched and identified new suppliers and vendors.

Sales Floor Manager

Computer Center - Ed Avelar - Owner 510-366-7886
08.1998 - 08.2024
  • Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
  • Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
  • Demonstrated product and answered questions for prospective customers.
  • Trained and supported sales force with closing deals.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Assisted customers with [Product or Service] selection through carefully curated questions.
  • Established strong customer relationships by providing exceptional service and addressing concerns promptly.
  • Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
  • Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
  • Enhanced store appearance by creating visually appealing displays that attracted customers and increased foot traffic.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Journeyman Painter

James Painting - James Knesal ( Deceased)
02.1989 - 05.1997

Professional painting of interior, exterior commercial and residential buildings. Duties included: Job foreman, training of new employees. Brush and roller finish painting. Stripping and refinishing staining and varnishing of kitchen cabinetry and antique doors, door casings, crown moldings and side paneling etc. Replacement of glass windows and window glazing. Preparations using rotary grinders, orbital sanders, propane burning torch, heat guns etc. Experience also includes setting up and working on Swing Stages, Planks, Scaffolding, extension ladders. Driving and maintenance of company vehicles.

Education

Music Composition

Contra Costa College
San Pablo, CA

High School Diploma -

De Anza Highschool
Richmond, CA
05-1980

Skills

  • Virus removal
  • Hardware and software installation
  • Technical support
  • System upgrades
  • Device drivers management
  • Technical analysis
  • Data recovery
  • Diagnostics
  • Peripheral setup
  • Software installation
  • Hardware installation
  • Hardware troubleshooting
  • Safe LCD handling

Interests

  • Exploring various forms of art, such as Music and Writing to nurture creativity and personal growth
  • Watching Movies and TV Shows
  • Learning new cooking techniques and expanding my culinary skills

Timeline

PC Computer Repair Technician

Computer Center - Ed Avelar - Owner - 510-366-7886
08.1998 - 08.2024

Purchaser - MAC & PC Service Administrator

Computer Center- Ed Avelar - Owner - 510-366-7886
08.1998 - 08.2024

Sales Floor Manager

Computer Center - Ed Avelar - Owner 510-366-7886
08.1998 - 08.2024

Journeyman Painter

James Painting - James Knesal ( Deceased)
02.1989 - 05.1997

Music Composition

Contra Costa College

High School Diploma -

De Anza Highschool
Dan Watson