Dan Zangerle
Waukesha,WI
Summary
Accomplished Service Manager and Field Service Engineer with a proven track record at Concept Advanced Manufacturing Solutions, excelling in team leadership and problem-solving. Expert in enhancing customer satisfaction and operational efficiencies, significantly reducing service downtime. Skilled in multitasking, organization, high level troubleshooting and maintaining high-quality workmanship. Adept at turning challenges into opportunities for continued patronage. History of success coordinating and monitoring operations across various departments. Effective problem-solver dedicated to streamlining operations and promoting organizational efficiency. Highly committed to maintain quality of services and products.
Overview
30
30
years of professional experience
Work History
Service Manager
Concept Advanced Manufacturing Solutions
11.2015 - Current
- Resolve customer complaints in professional and timely manner.
- Meet with customers to discuss service needs and offer available solutions.
- Resolve escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hire, train and supervise team of service staff members to meet business goals.
- Reduce service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Train personnel in equipment maintenance and safety while encouraging participation in exercises focused on developing key skills.
Field Service Engineer
Concept Advanced Manufaturing Solutions
02.2010 - 11.2015
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Service Manager
Dynamic International
04.2001 - 02.2010
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
Field Service Engineer
Dynamic International
03.1994 - 04.2001
- Performed onsite installation, modification and maintenance of systems and equipment.
- Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Education
Associate Degree - Industrial Engineering Maintenance
Waukesha County Technical College
Pewaukee, WI03.1994
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service Management
- Technical Troubleshooting
- Preventive Maintenance
- Equipment Inspection
Timeline
Service Manager
Concept Advanced Manufacturing Solutions
11.2015 - Current
Field Service Engineer
Concept Advanced Manufaturing Solutions
02.2010 - 11.2015
Service Manager
Dynamic International
04.2001 - 02.2010
Field Service Engineer
Dynamic International
03.1994 - 04.2001
Associate Degree - Industrial Engineering Maintenance
Waukesha County Technical College
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