Dana Ackerman
East Canton
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at American Tire Distributors. Proven ability to resolve conflicts with empathy and maintain high satisfaction ratings. Skilled in planning and organization, consistently delivering outstanding service while managing high-pressure situations. Adept at decision-making and ensuring accuracy in fast-paced environments. My previous experience in fast-paced environments has also prepared me for my career in the surgical field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Shopper
Instacart
09.2023 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Bartender
Red Lobster
09.2015 - 02.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Customer Service Representative
American Tire Distriubutors
02.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Server
Dennys Restaurant
10.2012 - 09.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate Of Applied Science - Surgical Technology
Stautzenberger College
Brecksville, OHHigh School Diploma -
East Canton High School
East Canton, OHSkills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Upbeat and outgoing attitude
- Precise and orderly
Certification
CPR and AED
Timeline
Personal Shopper
Instacart
09.2023 - Current
Customer Service Representative
American Tire Distriubutors
02.2022 - 09.2024
Bartender
Red Lobster
09.2015 - 02.2022
Server
Dennys Restaurant
10.2012 - 09.2015
Associate Of Applied Science - Surgical Technology
Stautzenberger College
High School Diploma -
East Canton High School
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