Dana Avelar
Houston,TX
Summary
Dynamic operations leader with a proven track record at Five Star Bank, excelling in strategic team guidance and operational efficiency management. Spearheaded initiatives that enhanced customer satisfaction and streamlined processes, while fostering collaborative partnerships. Adept at informed decision-making and continuous process refinement, driving significant improvements in service delivery and team performance.
Overview
11
11
years of professional experience
Work History
VP Central Operations Manager
Five Star Bank
Sacramento, CA
05.2017 - Current
- Analyzed customer feedback and led initiatives to improve engagement and satisfaction across the full spectrum of banking services.
- Engaged with cross-functional teams to refine processes, achieving cost reduction while ensuring high-quality service delivery.
- Designed comprehensive performance metrics to measure departmental success and facilitate alignment with overarching organizational goals.
- Oversaw major projects by coordinating cross-functional teams, leading to streamlined processes and elevated client satisfaction.
- Led initiatives to develop high-performing teams through effective motivation and skill-building strategies.
- Facilitated collaboration with senior management to identify and develop strategic initiatives that support organizational growth.
- Conducted assessments of business processes to pinpoint areas for enhancement, driving productivity gains.
- Executed recruitment strategies focused on competency alignment and maintained ongoing performance management to drive team success.
- Implemented leadership strategies to improve team efficiency and cultivate a positive workplace culture.
- Created and enforced operational standards and procedures to ensure consistent performance across all departments.
- Optimized performance monitoring systems and established motivational approaches to drive team member productivity.
- Administered performance evaluations, compensation adjustments, and hiring initiatives to align workforce capabilities with organizational needs.
- Fostered and maintained effective partnerships with customers, vendors, and strategic partners to support business objectives.
- Engaged with legal, accounting, and professional teams to meticulously review and maintain adherence to regulatory standards.
- Assessed potential risks and developed strategies to mitigate threats to bank assets while maintaining regulatory adherence.
- Developed and implemented strategies for senior management team to foster an environment of continuous improvement and professional advancement.
Teller
Redwood Credit Union
Rohnert Park, CA
01.2015 - 05.2016
- Managed customer transactions, prioritizing accuracy and efficiency while maintaining strict compliance with credit union policies.
- Managed member support by resolving inquiries and issues, fostering a positive customer experience.
- Guided new tellers in mastering operational procedures and best practices, promoting a collaborative team culture.
- Oversaw secure handling and precise distribution of cash and checks, maintaining strict control over cash drawer security.
- Streamlined transaction procedures to ensure swift processing and improved customer satisfaction.
- Managed resolution of customer account issues, delivering effective and professional assistance.
- Streamlined transaction workflows while maintaining meticulous accuracy in customer processing.
- Established and maintained robust connections with customers by prioritizing exceptional service delivery.
Education
High School Diploma -
Buena Park High School
Buena Park, CASkills
- Strategic team guidance
- Collaborative partnership development
- Informed decision-making
- Problem-solving skills
- Operational efficiency management
- Reporting proficiency
- Continuous process refinement
- Cross-functional team management
- Reporting process coordination
- Coaching and guidance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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I will be moving to the Houston area in couple months, and I am seeking a career in Texas
We are selling our home here in Sacramento and buying a home in Houston, sometime between now and the end of March.